Lots to talk about! THE CRASHES We know this has been frustrating for many of you across all platforms. We hear you and we take this issue seriously. Improving stability, performance, and quality of life is a big priority for us and we have a lot of work to do. We pushed our first patch out earlier this week and we’ve got many more coming [including one next week!]. We’ll always provide patch notes when these come out. No I can’t tell you what’s in it yet. WHAT HAPPENS WHEN I REPORT SOMETHING? We’re always listening and looking for reported issues. As you can imagine, when you drop your game out of nowhere and 25 million people show up in the first week, there’s going to be all kinds of issues, bugs, exploits, etc. discovered. Our customer service team provides daily reports and many folks on the dev team are finding and emailing links of reported issues across social channels and reddit. We’ve also got some rad tools that capture all kinds of data from the game, measure sentiment, and provide insight into what the most talked about things are around Apex Legends. When issues are reported they are curated by our wonderful QA team who attempts to reproduce the issue based on the info they have. If they are able to reproduce it, a ticket is created and they are added to the rest of the known issues, prioritized, scheduled, and assigned to the proper devs to address it. How do we prioritize? We use data to inform us of how many people are being affected, how damaging the exploit could be, how much resources it would take to fix it, etc. HELP US HELP YOU If we can’t reproduce the issue locally, it’s pretty impossible to fix it. That’s why it’s super important that when you report an issue you’re experiencing, you provide as much information as possible. If you just post: “My game keeps crashing. Fix it.”, there’s not a lot we can do to help you, and we really want to help you! So, help us help you. Best place to report bugs is using the link below and following some steps: https://answers.ea.com/t5/Bug-Reports/bd-p/apex-legends-bug-reports-en What platform are you playing on? Origin ID / Gamertag / PSN What were you doing leading up to the issue? Can you reproduce it? What are the steps? PC players - provide hardware specs, OS version and GPU driver version. If possible, it’s great if you can capture a screenshot / picture or video. Pay attention for dev updates. CHEATERS As of today over 16,000 cheaters have been identified and banned from the game. Cheaters suck. If you run into one, please try and capture the evidence and let us know here: https://www.easy.ac/en-us/support/apexlegends/contact/report/ Even if you don’t get proof, get their ID and flag it and we can investigate the account. We have heard your feedback about a report feature in the game. I’ll just say that’s a very good idea 🙂 OUR ONGOING CONVERSATION Your trust is truly important to us. Seriously. We said at launch that we will always strive to be direct, honest, and as transparent as we can with all of you. This is how we’ll be starting to do that: We’re going to start doing more regular updates like this moving forward. I’ll be making posts daily starting Tuesday next week. Not all of these will be ground breaking or major news but think of it as our way of checking in each day to address what we can. Livestreams! As we speak, a production team is building a rad soundstage and set right here at Respawn. I can’t wait to get it up and running and start putting on shows with the team. We will debut our first developer stream around the launch of Season 1. With the permission of you all and the mod team, I’d like to have a dedicated spot here where I can provide a list of troubleshooting tips for some issues folks are having. Couple more things in the works that we'll talk about more in the near future. I wish I could respond to each and every one of you but it’s physically impossible. For context: I currently have nearly 6K responses and over 50 message requests in my inbox, and that’s just this subreddit. Trust me when I say that myself, and many folks on the team are here reading your posts and it’s been the best feeling seeing our baby out in the wild and taking on a life of its own through you. Enjoy the weekend, be kind to each other, and have fun! Next update on Tuesday. Source: https://www.reddit.com/r/apexlegends/comments/ar55zj/2152019_an_update_from_respawn/

@MikeHawkYo I don't think this is the place to debate about bans.he was not banned without any reason, they take cheating and bug abuse very serious.Why is there no proof ? Because this could provide information how they decide that a player is cheating.3rd party programs can avoid cheat detection with that kind of information. so there you have a answer for that.If he thinks the ban is given to him by mistake he can appeal this ban by going to here.Fill out the form with the required details.Make sure the Subject line is in the following format[banned account] — [Apex Legends] — [Your in-game user name].Your user name is your EA ID (on PC), PSN Online ID (on PS4), Xbox Live gamertag (on Xbox).Use the Email address associated with your banned EA account only.Provide detailed info to EA about why your account was banned for no reason.So no reason to be mad and all, he has a chance to get his account back.The appeals takes around 1 to 5 days.

Amazing news, Big things!It would be nice to see a Q&A on Twitch 😉Thanks to all tech wizards that are helping players :eahigh_file:

@Bowi_QC wrote:@BelieveItButters:I think I understand what you mean, but let me begin by saying that I am a French Canadian, which means I always end up in North American servers filled with an ocean of English-speaking players. I’ve met more Spanish-speaking players than French ones. (That’s another story, but there are more Spanish-speaking people in my city than English-speaking ones, which is just fine BTW.) That makes “making new friends” really hard. I added an English-speaking guy the other day because he sent me an invite and liked my spirit, but he’s way better than me and I prefer to speak French, obviously…As for gauging the level of toxicity and all, I think we should let that job to the team that investigates on the actual reports… They are the one who enforce the User Agreement, not us. I think that repetitively talking to a total stranger who ended up being your teammates by saying “Hey!” “Hey! You!” “Hey! You! Why did you make us land here, moron!” is pretty abusive, even if it is definitely on the least toxic end of the spectrum. I think it still deserves an investigation and—personally—a 12-hour suspension.Seriously, talk like that to your friends if you know they can take it, but don’t talk like that to strangers! This could push them to suicide for what we know… Who knows?!@VisualfEX: They could issue hardware suspensions and bans based on IP address, console ID, etc. I’ve been banned from websites like Monoprice because of my router’s MAC address (I hosted a TOR node once… NEVER AGAIN!). That would be a funny discussion between a dad and his son: “Son… The entire household can’t play EA’s games or Origin-hosted games because you can’t behave on the Internet… What about that?!”A 12 hour ban for calling someone a morron. Cmon man. I mean I understand you are from Canada where your speech has been legally constrained because of whatever reason you want to give (people are too easily offended, people do not have the common decency to treat others with respect on an individual level so you needed papa trudie to make us some stupid law.)It sounds to me like you are an entitled person who only wants a server for you and your friends to play with because you choose not to turn of voice coms that as you said "ocean full of English speakers" when you speak French. So why bother complaining? The continent predominantly speaks English so idk what to tell you. It's the equivalent of me going to a German server and complaining that I camt make friends because I dont speak German or rather prefer my English and all the germans should be banned for speaking in English and "harassing me" by calling me a morron for a bad landing spot or bad aiming.... do yourself a favor. Turn off voice coms. Party with friends and use discord. I honestly cant believe that you think calling someone a moron should be suspended. There are much bigger fish to fry and much more degrading and actually offensive things to be called. Moron shouldn't even be a blip on the radar.

@MrBigShottt Okay, I'm still on a 970 :PEDIT: Explains why I haven't seen that issue myself.

still way too many hackers! YOU NEED TO FIX THIS ASAP!4 out of 5 matches have a hacker in them . not enjoyable

Forum Discussion

EA_Barry

Community Manager

7 years ago

2.15.2019: An Update From Respawn

Lots to talk about!

THE CRASHES

We know this has been frustrating for many of you across all platforms. We hear you and we take this issue seriously. Improving stability, performance, and quality of life is a big priority for us and we have a lot of work to do. We pushed our first patch out earlier this week and we’ve got many more coming [including one next week!]. We’ll always provide patch notes when these come out. No I can’t tell you what’s in it yet.

WHAT HAPPENS WHEN I REPORT SOMETHING?

We’re always listening and looking for reported issues. As you can imagine, when you drop your game out of nowhere and 25 million people show up in the first week, there’s going to be all kinds of issues, bugs, exploits, etc. discovered. Our customer service team provides daily reports and many folks on the dev team are finding and emailing links of reported issues across social channels and reddit. We’ve also got some rad tools that capture all kinds of data from the game, measure sentiment, and provide insight into what the most talked about things are around Apex Legends.

When issues are reported they are curated by our wonderful QA team who attempts to reproduce the issue based on the info they have. If they are able to reproduce it, a ticket is created and they are added to the rest of the known issues, prioritized, scheduled, and assigned to the proper devs to address it. How do we prioritize? We use data to inform us of how many people are being affected, how damaging the exploit could be, how much resources it would take to fix it, etc.

HELP US HELP YOU

If we can’t reproduce the issue locally, it’s pretty impossible to fix it. That’s why it’s super important that when you report an issue you’re experiencing, you provide as much information as possible. If you just post: “My game keeps crashing. Fix it.”, there’s not a lot we can do to help you, and we really want to help you!

So, help us help you. Best place to report bugs is using the link below and following some steps:

https://answers.ea.com/t5/Bug-Reports/bd-p/apex-legends-bug-reports-en

What platform are you playing on?
Origin ID / Gamertag / PSN
What were you doing leading up to the issue?
Can you reproduce it? What are the steps?
PC players - provide hardware specs, OS version and GPU driver version.
If possible, it’s great if you can capture a screenshot / picture or video.
Pay attention for dev updates.

CHEATERS

As of today over 16,000 cheaters have been identified and banned from the game. Cheaters suck. If you run into one, please try and capture the evidence and let us know here: https://www.easy.ac/en-us/support/apexlegends/contact/report/

Even if you don’t get proof, get their ID and flag it and we can investigate the account. We have heard your feedback about a report feature in the game. I’ll just say that’s a very good idea 🙂

OUR ONGOING CONVERSATION

Your trust is truly important to us. Seriously. We said at launch that we will always strive to be direct, honest, and as transparent as we can with all of you. This is how we’ll be starting to do that:

We’re going to start doing more regular updates like this moving forward. I’ll be making posts daily starting Tuesday next week. Not all of these will be ground breaking or major news but think of it as our way of checking in each day to address what we can.
Livestreams! As we speak, a production team is building a rad soundstage and set right here at Respawn. I can’t wait to get it up and running and start putting on shows with the team. We will debut our first developer stream around the launch of Season 1.
With the permission of you all and the mod team, I’d like to have a dedicated spot here where I can provide a list of troubleshooting tips for some issues folks are having.
Couple more things in the works that we'll talk about more in the near future.

I wish I could respond to each and every one of you but it’s physically impossible. For context: I currently have nearly 6K responses and over 50 message requests in my inbox, and that’s just this subreddit. Trust me when I say that myself, and many folks on the team are here reading your posts and it’s been the best feeling seeing our baby out in the wild and taking on a life of its own through you.

Enjoy the weekend, be kind to each other, and have fun! Next update on Tuesday.

Source: https://www.reddit.com/r/apexlegends/comments/ar55zj/2152019_an_update_from_respawn/

discussion

47 Replies

MikeHawkYo
7 years ago
@Bowi_QC @It’s a permanent ban, and they gave no evidence nor any reasoning beyond saying “you were cheating” and provided no evidence. It’s actual bull crap. I get that it’s their game and they can ban whoever they want, but it’s a bad look when you just start permabanning people based solely on the fact that someone reported them.
Zeelmaekers
Hero+
7 years ago
@MikeHawkYo
I don't think this is the place to debate about bans.
he was not banned without any reason, they take cheating and bug abuse very serious.
Why is there no proof ? Because this could provide information how they decide that a player is cheating.
3rd party programs can avoid cheat detection with that kind of information. so there you have a answer for that.
If he thinks the ban is given to him by mistake he can appeal this ban by going to here.
Fill out the form with the required details.
Make sure the Subject line is in the following format
[banned account] — [Apex Legends] — [Your in-game user name].
Your user name is your EA ID (on PC), PSN Online ID (on PS4), Xbox Live gamertag (on Xbox).
Use the Email address associated with your banned EA account only.
Provide detailed info to EA about why your account was banned for no reason.
So no reason to be mad and all, he has a chance to get his account back.
The appeals takes around 1 to 5 days.
MikeHawkYo
7 years ago
@Zeelmaekers As I’ve already pointed out in an earlier post, he did submit a repeal, and he hasn’t gotten any word back yet. And I don’t really care how serious they take cheating, banning people who don’t exploit bugs or cheat is just idiotic regardless so I’m fairly certain I’ve got a decent reason to be upset here. But whatever.
Bowi_QC
7 years ago
@MikeHawkYo keep us in the loop. I'm curious to see how it goes.
MikeHawkYo
7 years ago
@Bowi_QC Will do, I’ll let you know how it goes
Redo_erKo
7 years ago
Thanks for a great game and the update!

The list below is created by a community in Sweden that play the game, these are common problems that we have 🙂

Thanks!

1. A friend of mine connect alot later into the character-selection from the lobby then the rest of us, he got the same CPU & internet connection and it doesn't have anything to do with that.
Me & my other friend often pick champions, then he join the character selection alot later then us. His nickname is Yallson.
2. Random crashes directly after the champion select and before you see the map/plane my game crashes.
3. In the lobby, we see different information about eachother, someone aren't ready on my screen but they are inside the game, someone sees that someone is inside a game, but he isn't. It seems like the game doesn't sync which pase you are in.
4. After reviving sometimes the character moves in slow-motion, have happened alot of my friends.
5. Random crash without any information at all - the game freeze, and then you are back at desktop.
All these problems/bugs are common problem, in our public discord 95 % of the players have these problems from day to day.
Its a great game, I've not encountered alot of bugs inside the game, but crashes + not synced lobby with your squad is common problem for me & my friends - we have like I said good CPU's and internet connections.
We just crash inside the game, not from discord or other games.
Hope you focus on these problems! 🙂
Sku_Cocander
7 years ago
I think Taiwan, Japan and South Korea want a region, and there are too many cheating users in China.