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Re: How to get help with Apex Legends account bans and suspensions

Hello EA Community Team,

I am writing this post because it has been six days since November 3, 2026, and I still haven't received any updates regarding my permanent Apex Legends ban appeal.

I genuinely believe my account was banned by mistake for alleged "Gameplay Enhancement." I have never used cheats, hacks, macros, scripts, or unauthorized gameplay enhancements.

I have already explained the software and hardware I use in my previous appeal, and I have requested a manual review of my account.

Honestly, I really miss playing Apex Legends. With the new season underway, I am extremely disappointed that I cannot enjoy the new content or play with my friends because of this situation.

I understand that EA handles many appeals, but I sincerely hope someone from the EA team can help check my case or provide an update.

I am not asking for special treatment. I am only asking for a fair investigation and another opportunity to prove that I have not intentionally violated the rules.

Please, if any EA representative or community manager sees this post, I would greatly appreciate your assistance in bringing my case to the appropriate team.

Thank you for taking the time to read my post. I genuinely hope I can return to Apex Legends soon.

2 Replies

  • dx6vf0jayhur's avatar
    dx6vf0jayhur
    Rising Newcomer
    13 hours ago

    A friend and I both faced a ban for the same reason: "gameplay enhancement." We have no idea why this happened, so it strongly suggests that Apex’s new anti-cheat system is banning innocent players. We’re going to keep appealing to see what happens—it’s the only option we have left. 

  • Tomitaro123's avatar
    Tomitaro123
    Newcomer
    16 hours ago

    I'm also having the same problem. I need help to.

    I already tried all the ways to fix this problem but I keep getting an AI bot. That replies the  same thing every time.

    I'm stuck in this situation for over 3 weeks.

    Please help 

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