Forum Discussion

IlIIIlIlIIlIlI1's avatar
5 years ago
Solved

Account was hacked, I secured it and am wondering how I should get it unbanned

As the title says, my account was hacked, I didn't play apex for about 4 seasons during which someone else played on my account. Now that I have my account back I am wondering what I should do to get it unbanned as soon as possible and enjoy some games!!

Thank you in advance for your help,

RobloxLover27

  • Hey @IlIIIlIlIIlIlIll!

    Glad to hear that you were able to re-secure the account. 

    Now that you've done that, you'll just want to reach out to an advisor so they can have that ban reviewed by our Terms of Service (TOS) team.

    You can find more information on how to reach them over at the EA Help website, or if you prefer you can also speak with them over Twitter or Facebook instead.

    The TOS team will reach out to you via email after that point as soon as they've had a chance to review the account.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @IlIIIlIlIIlIlIll!

    Glad to hear that you were able to re-secure the account. 

    Now that you've done that, you'll just want to reach out to an advisor so they can have that ban reviewed by our Terms of Service (TOS) team.

    You can find more information on how to reach them over at the EA Help website, or if you prefer you can also speak with them over Twitter or Facebook instead.

    The TOS team will reach out to you via email after that point as soon as they've had a chance to review the account.