APEX BAN
Subject: Request for Re-examination of Account Suspension
Hello, my name is HTM_Rushi. My account was suspended on August 22nd, but I believe this may be a false positive. I did not engage in [cheating/unauthorized activity] and provide the following information:
Evidence: There are login records from an IP address that is not mine. This indicates account hacking, which I confirmed by downloading EA data.
I was told the decision cannot be reversed since I have already filed three appeals.
What should I do?
Translated with DeepL.com (free version)
Hey HTM_Rushi,
Unfortunately, we cannot help you with your hacked and banned account here on the EA Forums.
If you have not yet done so, please contact our Support Team to resecure the EA account and report being hacked following this guide. The Contact Us button is at the bottom of the guide.
Then, you may try to submit a new Appeal form once again. We cannot change the decision made by our Terms of Service Moderation Team after their investigation. I'm sorry.
I appreciate your patience with this.
