Forum Discussion

zkkdedad's avatar
2 years ago

apex account was stolen and banned

Hello, how can I reach you? My apex account was stolen and banned by EA platform after a period of time. Now I send an email to complain, but the problem has not been solved. I would like to seek your help!

[post moved into its own thread and title changed to reflect topic better - CM]

1 Reply

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @zkkdedad,

    if you've been hacked, you will have to contact EA Support as a guest, as any e-mail reply from support will be sent to the e-mail that is attached to the account, which would currently be the one of the hacker. Once you have regained access to your account and secured it, you can send an email through it to dispute the ban.