Apex coins from best buy not working

@outofmana137 

Sorry to hear about the trouble you're having. If your redemption code is not working double-check the redemption steps on the back of the card.

If the code is still not working, please contact the following Support teams below for assistance in getting that code to work:

Code redemption help for Xbox

https://support.xbox.com/en-US/contact-us

Code redemption help for PlayStation

https://support.playstation.com

Code redemption for Origin/PC users

https://help.ea.com/en/contact-us/

I am sorry to hear that you are having this problem as well. I gave $100 to Best Buy last night for a code for 11,500 Apex coins. After doing some research it appears this is an issue on Best Buy's end that has been going on for three weeks. No clue why Best Buy finds it acceptable to continue to take people's money for these faulty codes. According to Best Buy customer support they cannot offer a refund on codes such as these. However, I was assured that "they are working diligently to solve the issue." Again, why they think it is okay to continue to sell these faulty codes is beyond me. It seems that all we can do for now is sit on our hands and wait for Best Buy to fix the issue on their end. In the meantime we have a thread going on their forums (https://forums.bestbuy.com/t5/Gaming-Support/Online-purchased-EA-Origin-code-not-activated-by-Best-Buy/td-p/1313307) that you can post on in order to hopefully speed up the process or pressure them to give us our money back, which is more than deserved seeing as how the product does not work. Also, don't be afraid to give them negative reviews for all Windows Apex coin codes to warn others not to spend their money on these broken codes.

If you call bestbuy support, they will give you a free refund if unable to get you a new working code, they did this for me about 3-4 days ago

@SgtHam  @outofmana137  @MikaaMan 

Best Buy looks to have fixed this for customers that were affected:

Hi again, everyone,

I have another update. All codes should have now been reprocessed, so you should now have working codes in your inboxes. 

If you don't, please head over to our Gaming Codes - Read Me First thread. Send a message to the inbox there, and we'll work get you the right code.

Thanks,

Forum post: https://forums.bestbuy.com/t5/Gaming-Support/Online-purchased-EA-Origin-code-not-activated-by-Best-Buy/td-p/1313307/page/2

they gave me a refund for both codes since they didn't work 

if i buy more codes, how will i know if they'll actually work? 

this is false. they have not fixed the issue. my codes don't work still. 

i left a negative review for the first code i bought and they didn't post it! smh 

@outofmana137 

You said they refunded you for the codes. Codes are generally disabled/revoked when a refund is initiated. We recommend contacting Best Buy Support directly if you have any questions regarding that purchase. We unfortunately do not have any visibility around that transaction.

The first two I bought were refunded but I went and bought another one after you said they have fixed the issue on their end and it still does not work. 

Looks like I'll probably have to be refunded on this one. Why other people got working codes and not me? Who knows...

Best Buy is incorrect. The issue has not been fixed. Buying new codes still does not work. Ask for a refund if you have already bought codes from Best Buy. To any prospective buyers, DO NOT BUY APEX COIN CODES FOR WINDOWS FROM BEST BUY. They need to remove these products from their website.