Forum Discussion

modoruu's avatar
3 years ago
Solved

Apex Denied My Ban Appeal

Hello folks,

So a couple days ago I was playing apex like normal. After I ate dinner I hopped back on and it said my account had been banned permanently. I then saw an email that told me the reason I was banned was for cheating. I'm not a cheater, nor have I ever been in any video game I've played over the years. So I sent 2 appeals, all of which have been denied because they "Took appropriate action after investigation" after the second appeal, they told me they considered the case closed. I have over 500 hours on this game and have spent well over hundreds of dollars on it. I don't know what to do at this point so I'm posting here to hopefully get some answers. 

Also if any EA associates can see this that would be great. I am willing to do whatever it takes to prove I don't cheat and that my account is clean.

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @modoruu Thanks for sharing your feedback and experience with the community, however, please note we are unable to assist with accounts or account-related issues on Answers HQ. 

    If your account is actioned and banned by TOS you will have to reach out to TOS to dispute the ban. If they have performed an investigation and denied appealing your ban, we would be unable to offer additional actions or assistance here on the forums or through our live support. 

    For more information on bans I would recommend checking out our links below:

     Thanks!

  • modoruu's avatar
    modoruu
    3 years ago

    I've reached out 3 times. All 3 appeals have been denied. I really don't understand what I was banned for, the email said cheating, but I know full well I am not a cheater. One thing I can think happened is my account was hacked into and used for cheating. And the other thing I think may have happened is getting banned for jitter aiming? If so, I didn't think it was a bannable offense to jitter aim since I saw many other content creators doing it. I'm really just sad at this point because I spent so much money and time on this account and it's just been banned without even giving me a chance to explain that I'm not a cheater.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @modoruu Thanks for sharing this information, I would be happy to take any feedback you have. However, we are unable to offer additional support or options if your ban appeal has been denied (counting for here on the forums, or with our live support). 

  • The only thing to do is to stop playing EA games.  The same thing happened to me.. They told me that my ban was final for cheating. But I was not cheating whatsoever.. I think Easy Anti Cheat has some inaccuracy.  So.. I stop playing for a while and out of the blue I get an email stating that my ban has been reversed.  I figured they must have done an ACTUAL investigation instead of just stating that they did lazily. But the point is that EA doesn't care that you have spent hundreds of dollars on their gambling loot boxes.  They will ban you without reason and without doing a proper investigation. Because imo they don't care. I say this because just recently I tried to play apex again and was banned again in under 24 hours. I literally don't even care in more..   They just want you to get a new account and spend another couple hundred dollars on that one too.. Dont do it.. in fact just stop playing their little game. They're scamming people in my opinion and getting away with it.. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi folks,

    I'm closing the thread out here to limit necroposting. Future readers, please follow the advice shared in the thread to get further assistance with any bans/suspensions you may have.

    - EA_Lanna

About Apex Legends General Discussion

Discuss the latest news and game information around Apex Legends in the community forums.30,680 PostsLatest Activity: 9 minutes ago