Apex Denied My Ban Appeal
Hello folks,
So a couple days ago I was playing apex like normal. After I ate dinner I hopped back on and it said my account had been banned permanently. I then saw an email that told me the reason I was banned was for cheating. I'm not a cheater, nor have I ever been in any video game I've played over the years. So I sent 2 appeals, all of which have been denied because they "Took appropriate action after investigation" after the second appeal, they told me they considered the case closed. I have over 500 hours on this game and have spent well over hundreds of dollars on it. I don't know what to do at this point so I'm posting here to hopefully get some answers.
Also if any EA associates can see this that would be great. I am willing to do whatever it takes to prove I don't cheat and that my account is clean.
Hi @modoruu Thanks for sharing your feedback and experience with the community, however, please note we are unable to assist with accounts or account-related issues on Answers HQ.
If your account is actioned and banned by TOS you will have to reach out to TOS to dispute the ban. If they have performed an investigation and denied appealing your ban, we would be unable to offer additional actions or assistance here on the forums or through our live support.
For more information on bans I would recommend checking out our links below:
- How EA bans and suspensions work
- How to get more information about my ban or suspension
- Investigate your banned or suspended account
Thanks!