Forum Discussion

4 years ago

Apex Legends Twitch Prime gaming loot missing.

About a week ago I started to notice that I haven't received any of my twitch prime loot since I unlocked valkyrie to see the new prime gaming outfit that you get for free but the outfit wasn't there so I went to the EA Help website to submit a case but for some reason when I press the "select contact option" button it doesn't ask me to write a subject, add a file, nor press the "chat now" button as it shows on the tutorial video on how to submit a case on the EA Help page yet it automatically shows my case info so I don't know if I actually submitted a case or not.

discussion

15 Replies

EA_Illium
EA Staff (Retired)
4 years ago
@StupendousJJ To confirm are you not seeing other contact options like phone or email by chance?
pandareno1999
Hero+
4 years ago
How unfortunate, out of the prime skins I've gotten this is perhaps the first one that I liked enough to put on the character (outside of rocking the wraith skin on occasion to troll my friends).

Have you tried re-doing the account link from the twitch website? I've had some issues getting prime loot to come over, but going to the twitch prime page and doing it again resolved it. Good luck!
StupendousJJ
4 years ago
@EA_Illium No I didn't see the contact options, it just automatically shows my case info.
StupendousJJ
4 years ago
@pandareno1999 I haven't tried doing that from the twitch website since I don't know how to do that honestly but I can redo the account link from the EA website and hopefully that works.
pandareno1999
Hero+
4 years ago
Sorry, not from the twitch site. I use this link:

https://gaming.amazon.com/loot/apexlegends

I've had it happen twice where I thought I had finished the process of redeeming the loot, but somehow something got missed and when I tried again, the loot appeared on my account.
StupendousJJ
4 years ago
@pandareno1999 I already redid the account link from the EA website just now and I went back to my twitch prime account and clicked on the valkyrie outfit to see what it would say but it states that it's already been claimed(since I did claim it almost a week ago) like if I never redid the account link.
pandareno1999
Hero+
4 years ago
Bummer, sorry!
StupendousJJ
4 years ago
@pandareno1999 it's fine, thanks for the help though.
EA_Illium
EA Staff (Retired)
4 years ago
@StupendousJJ Sorry for the delay, If you sign in to help.ea.com, Can you try selecting Accounts (at the top) > My cases > the case > Resume?

If not If you select the contact us option at the top, it might show you your existing case with the option to make a new one, can you see if either will allow you to finish making the case to select a contact option?
StupendousJJ
4 years ago
@EA_Illium It is saying that I currently do not have any cases with you guys.