Banned & can't get help.

Never even really played the game yet I installed it on steam and find my account banned. I think I installed it once and played 1 match and quit... maybe.

I installed the game last week on Steam and my character or account is lvl 15 and profile says I played 34 matches... I am pretty sure I would remember playing this game if I played more than 5 matches.

I been emailing EA and they keep telling me we did investigations so "F you" and "go F yourself" and "we don't care".

And today they sent me another email saying "After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures."

I asked them to just reset the account then since I never even played the damn game.

I can't unlink my steam account from my origin/EA account so does that mean I can't make a new account to play on steam?

I am really confused and upset that they are accusing me of cheating and not wanting to help..

I hate being called a liar and a cheater and having no way to prove my innocence.

My origin client says "Hours Played about 1" does that prove I never really played the game?

https://i.imgur.com/ECGvkDx.jpg

discussion

Skuly
5 years ago
Yeah but if my origin client says "Hours Played about 1 Hour" is that like how steam tells you your total hours or is it saying the last time I played I played an hour?

EA won't tell me any info not even when this ban happened.

I have absolutely no info other then my Origin says I own the game and have 1 hour played and the last time played was April 2020. I am assuming I installed the game and tried it for a match or 2 but I don't even remember that. And now may 2021 I installed it on steam to try it thinking it was my first time and I find myself banned.

That is all I know.

I keep emailing them and they keep saying the investigated and that is all they keep saying... idk what is going on.

I wish I knew a way to prove what I am saying is true because I feel like I'm being called a liar and a cheater by them and I can't do anything about it.

EDIT: I made a thread about this on steam and someone linked me to a steam post that says...

1. Open Origin click origin top left
2. EA help & billing
3. Your EA data
4. Request a download ( once file is ready download it)
5. Open the downloaded .json file with notepad
6. Scoll all the way down to the bottom and find all your login information , there you will see if there were failed and successful attempts etc

Use the above information when opening a support ticket with EA as proof.

Hopefully this information would prevent future 'banned for no reason' threads as users can now read this and use it to create a case with EA and not try get help/abuse here .

42 Replies

MandatoryIDtag
5 years ago
@Skuly Honestly not sure what to suggest here. If you can make a solid argument for your account being used by another player due to your security being breached, along with evidence to back it up then they could potentially reconsider your ban.
There's not much more we can tell you from this end though, as nobody here handles bans. So generally speaking the only advice that could be given is the steps you've already taken. :S
Skuly
5 years ago
Yeah but if my origin client says "Hours Played about 1 Hour" is that like how steam tells you your total hours or is it saying the last time I played I played an hour?

EA won't tell me any info not even when this ban happened.

I have absolutely no info other then my Origin says I own the game and have 1 hour played and the last time played was April 2020. I am assuming I installed the game and tried it for a match or 2 but I don't even remember that. And now may 2021 I installed it on steam to try it thinking it was my first time and I find myself banned.

That is all I know.

I keep emailing them and they keep saying the investigated and that is all they keep saying... idk what is going on.

I wish I knew a way to prove what I am saying is true because I feel like I'm being called a liar and a cheater by them and I can't do anything about it.

EDIT: I made a thread about this on steam and someone linked me to a steam post that says...

1. Open Origin click origin top left
2. EA help & billing
3. Your EA data
4. Request a download ( once file is ready download it)
5. Open the downloaded .json file with notepad
6. Scoll all the way down to the bottom and find all your login information , there you will see if there were failed and successful attempts etc

Use the above information when opening a support ticket with EA as proof.

Hopefully this information would prevent future 'banned for no reason' threads as users can now read this and use it to create a case with EA and not try get help/abuse here .
MandatoryIDtag
5 years ago
@Skuly ah cool, I'm a console player so not a clue how to navigate origin unfortunately haha. I'm going to mark your previous post as solution accepted just so that anybody else with a similar issue can follow these steps.
Hope you don't mind!
Skuly
5 years ago
I hope this proves my innocence but in the emails they send me they keep saying they did investigations and "we will not remove the sanction that was applied to your account"

If they did an investigations wouldn't they have looked at whatever in in the EA Data?
MandatoryIDtag
5 years ago
*shrugs* They won't divulge their investigation process in order to prevent people finding ways to bypass said checks so I couldn't really comment on the system in place.
Just try again and provide the new evidence, Good luck!
Skuly
5 years ago
I got my My_EA_Data.JSON from my account page

*snip*

Look suspicious to me. But the furthest back the data goes is "2021-04-19"

The rest are my Comcast IP and my VPN's Dallas IP... so I sent them my json but I bet they are going to screw me over.

I don't care about making a new account since I never even played this account they banned...but now that account seems linked to my steam account and I can't unlink it.

Maybe I could download Apex on Epic Launcher and make a new ea account but that seems like BS.

I also don't know if I trust EA because if I had spent money on Apex or this happens to any of my other games on Origin then I know EA doesn't give a crap and I would lose everything I bought.

But honestly I haven't played any of the Battlefield games I bought and don't plan to so idk if I care if a hacker gets those accounts banned too.

(CM: Edited to remove IP. NB: DO NOT SHARE YOUR IP ON A PUBLIC FORUM! PLEASE PRACTICE SAFE POSTING WHILE ONLINE AND PROTECT YOUR INFORMATION)
x_Tr1n_x
5 years ago
I lot of people have the same issue. And the support team tells that the account wasn't hacked, because they don't have proper logs in their dashboard.
More here:
https://answers.ea.com/t5/Origin-Client-Web-Technical/Banned-from-Origin-EA-for-no-reason-And-ToS-team-won-t-respond/m-p/10326248/highlight/false#M112866
x_Tr1n_x
5 years ago
In my case it was an access from China too (Dingtao%20Xian-CN-274100)
B0n3SawMcSizzla
5 years ago
I bought Titanfall 2 on Steam and it automatically linked to Origin. The next day I got the email saying that I was a banned cheater. I have heard of people trying to switch Apex from Origin to Steam and they lost all of their in game purchases..
Your hours in Steam will be more than your actual hours played. I know this from other games I have on Steam.
Its been over 2 weeks and I am still trying to get my account back. I got the email that my appeal was denied last night. It was Sunday evening here, so Monday morning in India. Basically they went into work on Monday and clicked declined on thousands of appeals without reading them.
B0n3SawMcSizzla
5 years ago
They just reject all appeals unless you can guess exactly why you were banned and happen to have a recording or screenshot. It is guilty until proven innocent if you are unlucky to be caught up in this.