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adytzu1020's avatar
adytzu1020
Rising Newcomer
9 days ago

Banned and Stolen account

 I haven't played apex in over 1 year and recently when I opened apex on steam again i was told my account was banned. I tried to login afterwards but it said my steam account was now linked to some random Russian email. I do not know if my steam account got linked to another EA account or if my EA account is now under another email. Hopefully someone could let me know if i can somehow unban and recover the compromised EA account that is linked to my Steam account. 

2 Replies

  • Same for me but it’s not banned I just can’t get past this screen 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hey folks,

    Sorry to hear someone else may have gotten into your account. For this you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

    The steps here will help make sure you've secured the account and will let you get in touch with support via the contact option at the bottom, so please give that a shot so the team can take a look!