Forum Discussion

kingcloudds's avatar
kingcloudds
4 years ago
Solved

Banned but on "My Ban History" not visible

I don't know if I got banned or not, in-game it says I did but on the website, it doesn't say anything. Is this a bug?

discussion
  • EA_Lanna's avatar
    EA_Lanna
    4 years ago

    Hi @kingcloudds,

    Can you check your email inbox for an email from noreply@ea.com? If you've received a ban, there should usually be an email to help notify you.

    - EA_Lanna

5 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @kingcloudds,

    Can you check your email inbox for an email from noreply@ea.com? If you've received a ban, there should usually be an email to help notify you.

    - EA_Lanna

  • kingcloudds's avatar
    kingcloudds
    4 years ago
    Hi @EA_Lanna,

    I haven't received any type of indication that I've been banned, it just kicked me out of a game and said I was banned.

    Thank you
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hi @kingcloudds,

    I'd recommended getting in touch with the support team so. Head to help.ea.com and select 'contact us' to start filling out a help ticket and include any additional information in the text window that crops up on the next page.

    - EA_Lanna
  • BL00DY-C0D3's avatar
    BL00DY-C0D3
    4 years ago

    Hey, i got baned too some minutes ago without any reasons.

    So i thing that is a bug.

    I tried to play with a second account but that got banned too after one game.

    I really hope they can fix that and unbann us fast.

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