Forum Discussion

4 years ago

Solved

Banned

I got banned about two weeks ago The tos says i was caught by cheating however at that time off period I wasn’t used my account! Someone break in to it hacked and use cheats on it! All it happened I...

discussion

EA_Aljo
4 years ago
Hi there, @Infamous_iNF.

You can dispute the action taken on the account 3 times. If they are still declining to remove the ban, it means multiple investigations have been performed and no evidence was found that warrants removing it. I'm very sorry, but in that case, the ban will need to remain. However, if your account was hacked, you should contact an advisor to make sure it's completely under your control. That can be done by opening a case here. Thanks!

antboy0816

3 years ago

I got banned for something i did not do whitch was something to do with steam everything will be found on what i said to ea in this fourm

i posted all the info needed to help this is as i should not be banned for a card not going though properly. Again, I will send screenshots again as i should not be banned. As the purchases i made where nothing to do with ea. but because i have purchase that i made that did not go through, they banned my account as i will show you that my EA play subscription for 12 months was made with a whole different card and was perfectly fine nothing was wrong with it. And pls stop putting fixed as my problem is not fixed. and i can fix this easily by making another account but for ea because i will lose all of my progress there is no point too so im just trying to get this fixed as i should have this fixed. Again, it Restate what i said i used a card on steam both cards where expired and then did not go through because i made another account so there were seen as disputes you can see that in what steam is sending me. I don't care if i was banned already this is the same situation just with a different card so again could you please look through it again as each time i get it not fixed most likely i will send a more descripted one every time my account not unbanned. Have a good night. i will send the same screen shots again from the last two added a few more in the conversation but they will most likely be the same. Because of the two cards being used it wont happen again i said this the first time but i was not expecting it to happen again. as the visa i used for the payments that got charged back where A visa card ending in 72 while my ea. play subscription was a Mastercard ending in 27 so i don't see the problem here as i am getting banned because of other problems that have nothing to do with ea. as i will dive more deeper every time i get denied because i know this can be fixed but you policy problem says if they are banned once and they be unbanned again. But i did not steal i did not Hack i did not mine i did not do anything so i hope this gets fixed in a matter of time.

At this point when 2k makes a Football game i will be buying that instead of madden next year because this is bull crap

Have a good night everyone