They don't listen to the community and never have. Perhaps they even consider the opinions of pro players and streamers. Everyone else is irrelevant to Respawn.
For many seasons, they've been increasingly bolstering the move meta – Ash, Loba, Pathinder, Revenant, Sparrow, Alter, Ballistic (ult), etc. – and all of these characters are highly playable.
Legends without good movement has long been abandoned, and nothing has been done about it. Caustic (and others) was killed off in this game thanks to a move that has become unbearable and bears no resemblance to Apex from the first 20 seasons.
This game took a risk like this: either something will come of it, or we'll bury this game in the grave. That's how it is. They've experimented in each of the last few seasons, and almost all the changes have been terrible. We have been playing the beta of this game since season 22 and are its testers.
S24 definitively ended the passive game in Apex Legends. It's all about movement and nothing else.
Ash is still incredibly strong, and now Revenant has joined her. The movement meta is constantly being buffed, and the defense meta is nonexistent.
On top of that, there's terrible matchmaking, where good solo players are left far behind by 3stacks and cheaters.
The saddest thing is seeing people with tens of thousands of kills and tracker graphics from the first seasons, yet they're openly using wallhacks. It's very sad. Additionally the number of low level accounts that don't even try to hide the fact that they are cheating is terrifying.