Forum Discussion

ozirison's avatar
ozirison
Seasoned Novice
2 days ago
Solved

Can I ask you something honestly?

Dear EA team,

I have a serious and sincere question regarding Apex Legends and its server environment.

As far as I know, Apex Legends is not officially available in mainland China. The game hasn’t been approved by Chinese regulators, and there are no official servers or legal distribution channels for the game there. Despite this, a significant number of players from China seem to be accessing the game by using VPNs or other means to bypass regional restrictions.

What’s even more concerning is that many of these accounts are frequently involved in behavior that violates your Terms of Service: using aimbots, wallhacks, macros, and other unauthorized third-party software — especially in Asian servers like Singapore, Tokyo, and Hong Kong. Some reports even mention DDoS attacks and match manipulation.

My question is:  
**Is it acceptable under EA’s policy for users from a region where Apex Legends is not officially released to access the game through unauthorized means (VPNs), and in many cases, use cheats or exploits that negatively impact players in officially supported regions?**

Players from regions like South Korea and Japan, where the game is fully supported, are suffering from extremely poor match quality, unfair gameplay, and server instability — largely due to these unauthorized users. It feels like those who respect the rules and play legitimately are being punished, while violators from unsupported regions face little to no consequences.

I believe this situation deserves urgent attention.

Sincerely,

6 Replies

  • Eshshshss's avatar
    Eshshshss
    Seasoned Ace
    2 days ago

    I did not miss the point.

    Let me rephrase it - VPN = covers your location = EA / Respawn can't tell if you are from China or not.

    Another thing e.g. which I as EMEA player noticed if not mistaken like 2 seasons ago - loads of Russian speaking players started to use different Asian character names. I know that because I speak Russian and even now and then troll them, call them out and they admit / start talking to me via voice in fluent Russian while having Asian character names.

    Long story short - you might want to make EA / Respawn accountable but technically it is close to impossible -> EA would need to back-track IP addresses which in EU e.g. might not even be possible because of GDPR, similarly I am quite sure China would not give access to such info to even EA. Etc.

    At the end of the day - rules of the game are clear, game is also free to play, allows to switch regions, there is always option to quit.

    Yelling some "wishful thinking" stuff while demanding it for "free" seems kinda pointless :)
    Also in many cases people don't know the solution, so if you want something to be fixed, maybe you can also provide solution, vector towards it.

    No game  has been nor will be perfect, Apex is no exception, look at the forums: one person wants Apex to be less competitive, other more, one person wants it to be available in China, one is not, one is ok playing with higher ping/wants to be able to switch regions others demand regions to be locked per IP etc.

    By the end of the day community makes the game = if people play with Chinese or any other players that potentially hack...that's their decision and why this game exists. If people would quit instantly, game would adjust accordingly e.g. now when matchmaking got clearly tilted towards favoring Preds and Masters (examples where there are 900k Master/Pred level players yet somehow lobbies for them contain mainly Diamonds or lower) I do tend to just quit those lobbies ASAP, take penalty if needed, for sure lose my rank points because of that but that is my choice - I will actively push against such making and create less frags for Preds/Masters until one or the other adjusts. Problem solved.

  • ozirison's avatar
    ozirison
    Seasoned Novice
    2 days ago

    You're missing the point entirely.

    This is not about whether VPNs are allowed or not. It's about a country (China) where Apex Legends is officially banned, and yet thousands of players from that region are still accessing the game using VPNs — many of them using cheats.

    That is a policy and enforcement failure from EA. It's not about "hackers exist everywhere" — it's about region-based abuse going completely unpunished.

    Telling people to just 'focus on tournaments' or 'live with it' isn't a solution. It's defeatism. Some of us actually care about holding companies accountable instead of just giving up.

    The integrity of the game matters — especially to legitimate players in Asia getting ruined matches daily because of this exact issue.

     

  • Eshshshss's avatar
    Eshshshss
    Seasoned Ace
    2 days ago

    Hey.

    If not mistaken VPN usage is not prohibited, that service is present purely because situations you just described.

    The fact / assumption that players also use hacks alongside it - well same is true for regions where game is allowed. Two different matters.

    Basically the only solution is to ban all of the hackers - which at current state of Apex Legends is not really viable I guess. Or just live with the consequences until the game dies - see what as far as I know is happening with San Paolo or Oceanic region servers = hackers playing vs hackers until they get bored and server / region is removed completely.

    Also another (not legal) approach is what also is clearly happening in Apex since basically day 0 = "can't beat them, join them".

    My solution - focus on my own performance, analyze it, potentially aim to improve to the point where I could get involved into tournaments where people actually pay attention to hackers (not sure if those really exist as most top games are struggling with situation where top 10-20 teams are 90% legit and the rest are just pool of unregulated competitive state).

  • ozirison's avatar
    ozirison
    Seasoned Novice
    2 days ago

    Your response does not answer my question at all.

    I am not asking about how to report harassment or abusive behavior. My concern is this:

    How are Chinese players accessing Apex Legends when the game is officially unavailable or banned in China?

    Many of them use VPNs to bypass regional restrictions, and a large number of those users are actively cheating with aimbots, wallhacks, or using input spoofing tools like controller converters. This severely affects the quality and fairness of matches, especially in Asia servers.

    I’m asking EA directly:

    - Why is the game still accessible from regions where it is not officially supported or is banned?
    - Why is VPN circumvention not being detected or penalized?
    - Why are cheaters from these sources not being properly dealt with?

    This issue needs to be escalated beyond automated replies. Asian players are losing trust in the system due to this ongoing problem.

    Please take this seriously.

  • Definelxw's avatar
    Definelxw
    Seasoned Newcomer
    2 days ago

    Normal Chinese players are also facing the same situation as you, and I believe the problem lies in EA's poor anti cheating measures and incompetent practices