Can I ask you something honestly?
Dear EA team,
I have a serious and sincere question regarding Apex Legends and its server environment.
As far as I know, Apex Legends is not officially available in mainland China. The game hasn’t been approved by Chinese regulators, and there are no official servers or legal distribution channels for the game there. Despite this, a significant number of players from China seem to be accessing the game by using VPNs or other means to bypass regional restrictions.
What’s even more concerning is that many of these accounts are frequently involved in behavior that violates your Terms of Service: using aimbots, wallhacks, macros, and other unauthorized third-party software — especially in Asian servers like Singapore, Tokyo, and Hong Kong. Some reports even mention DDoS attacks and match manipulation.
My question is:
**Is it acceptable under EA’s policy for users from a region where Apex Legends is not officially released to access the game through unauthorized means (VPNs), and in many cases, use cheats or exploits that negatively impact players in officially supported regions?**
Players from regions like South Korea and Japan, where the game is fully supported, are suffering from extremely poor match quality, unfair gameplay, and server instability — largely due to these unauthorized users. It feels like those who respect the rules and play legitimately are being punished, while violators from unsupported regions face little to no consequences.
I believe this situation deserves urgent attention.
Sincerely,
If you suspect unfair or abusive play, you can use the steps detailed at the following link to report.
HOW TO REPORT CHEATING, ABUSE or HARASSMENT
Thanks.