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Definelxw's avatar
Definelxw
New Novice
29 days ago
Solved

Thoroughly disappointed with the EA service team and anti cheating capabilities

I want to share my thoughts on EA's anti - cheating system on the EA. forum I've found that EA's anti - cheat tends to ban accounts without proper justification and doesn't communicate with players. They don't provide any evidence or reasons for the bans.I can provide data from my second account, which reached Platinum II in ranked play, but was unfairly banned last night. Also, EA's anti - cheat is ineffective against real cheaters. I've reported obvious wallhacks and aimbots, but there's been no feedback.

At the same time, even when I negotiated with the so-called service terms team, they always insisted on their arrogance, neither giving specific reasons nor even willing to overturn the case to see my data and performance in detail. It has been proven that EA's anti cheating and the team's arrogance completely destroyed the Apex game

I really don't understand how to think that a player with an average damage of 500 or 600 per game and sometimes no KD score of 1 is cheating, but turning a blind eye to cheats that actually use self aiming and continuous sniper rifles in the game, turning a blind eye to converters, and even using mouse macros for such a long time before being banned. If it weren't for this fun piece of dog poop being really fun, I would have launched it in the 19 season. It's hard to imagine EA's anti cheating measures not only being ineffective, but also abusing bans.

I not only need to be killed by various cheats in Apex, but also banned by EA's stupid anti cheat system.

I am attaching my data and EA's response here, so that everyone can see how EA's bad and arrogant team reacted and how the anti cheating system destroyed this game。

I tried my best to provide my appeal, but EA's service team seems to have only responded in this way, so arrogant.

In fact, I believe that the EA service team not only relies on email as a communication method, which leads to a very single communication approach, but their responses undoubtedly reveal arrogance

8 Replies

  • This is my player data. Since EA's service team has given such a bad judgment, I might as well let everyone take a look at where the problem lies. Of course, if there are any doubts, I can personally call to prove it. Does anyone really think that cheating is just this data

  • Eshshshss's avatar
    Eshshshss
    Seasoned Ace
    29 days ago

    First of all you just venting. There is not even close enough data for people here to make any sound judgement.

    If you would have a track record of games played, kills, damage etc. + recording(s) especially of the game were you got banned / after which you got banned - it would make more sense.

    And more importantly:
    1. Apex mods are dealing with thousands of hackers - they can't ban them fast enough needless to say provide detailed feedback
    2. Detailed feedback on such cases in any case in life is not provided to avoid giving hints to system abusers on how cheats are detected

    I agree and have seen myself clear wallhacks and aimbots and players are still playing (can give names if forum mods allow :D) so why / how those do not get banned I don't know because of the same reasoning = not disclosing info regarding anti-cheat system.

    I guess it applies both ways - to avoid hackers to get better and at the same time allegedly protect some of them :)

    p.s. you created 2nd account (not sure why people even do that but whatever) -> go ahead create 3rd and play on. But if we are honest I would ban your 2nd just for "smurfing" point alone.

  • Definelxw's avatar
    Definelxw
    New Novice
    29 days ago

    I tried to upload a compressed file of user data, but it seems that this forum cannot upload it.

    As for why I still want to open a second account to continue playing, it's because APEX has no other advantages besides fun. It's like a pile of golden feces to me, and this is probably the last time I'll play this stupid game.

    What's even more frustrating is if you have related ban issues.

    For being banned, I can only provide feedback through email from the incompetent EA TOS team, but their rhetoric is always limited to one thing. At the same time, I don't even think they will take your feedback seriously, which is the most frustrating point.

    For reporting, why can't feedback be provided to the reporter, such as telling me that the cheater I have reported has been punished? Other games have similar examples, which can also show users EA's determination to fight against cheating. And currently, there seems to be some improvement in the mouse macro and converter parts, but those obvious cheaters, such as DMA, self aiming, etc., can even play live to master level. Do you know that the best way we can report such cheaters is through Discord? However, they seem to have some kind of authority to reverse the ban on your account, which is not an exaggeration.

    In fact, the above two issues can be summarized as EA not providing effective solutions and communication channels for any communication you have.

  • Eshshshss's avatar
    Eshshshss
    Seasoned Ace
    28 days ago

    Dude name a game where cheater reporting, feedback is ideal?

    As far as I know Valorant used to be "gold standard" for it. What they do?
    1. automated review system
    2. banning based on pure threshold of reports per game average -> exceeded -> banned
    3. 1:1 template bla bla bla texts for feedback, no concrete info given

    it kinda such at the same time I get it.

    Only system I have seen myself that works better = small community level managers that play the game on daily basis, are credited being skilled enough to determine who is / is not hacking -> able to ban people live + blacklist IP. It still let people cheat but to much less extent + communities were much smaller so everyone knew who was cheating, past of players and just as humans avoided playing with them.

    Is it possible in Apex - NO. Because most care about gains, fame, money, cosmetics here = they will hack, exploit, boost do whatever to get heirloom, stats, badges etc. It is people problem not so much EA's.

  • rustic-quinine56's avatar
    rustic-quinine56
    Rising Newcomer
    28 days ago

    I think Tencent's anti cheating measures still have some effect. They can inform cheaters and impose internal bans on them. If you're talking about small communities, it reminds me of Battlefield 5, a game that was also destroyed by cheating. It can only rely on the community player's ban mechanism, but it is still operated by EA. I think EA does have such problems.

  • Eshshshss's avatar
    Eshshshss
    Seasoned Ace
    28 days ago

    Sure, every anti-cheat has some impact, at the same time I can't really name a game where it meets expectations of legit players.

    Valorant sounded like such game, but after I spent ~3 months in it, working out the details of the game to adjust my settings, playstyle etc. I found out a lot of info that it is far from perfect. Also from my playing experience up to gold rank I faced smurfing superstars constantly - players that easily kill all 5 players on their own and finish with 3-5x the frags than anyone else and I could not tell in many cases if that is hack or pure skill because of 1 shot kill mechanics + lag + limited spectating options.

    Also unfortunately money just make things disgusting and basically erases motivation to battle hackers:

    1. for developer there are two options
    a) make game pay to play = get all the money "upfront" -> lose interest over time to upkeep the game as they have realized their financial goals
    b) make game free to play = monetization through in-game transactions -> need hype and media at lowest possible costs -> allow content creators / pros to (allegedly) use hacks to maintain hype around the game = they get their money, content creators get their money, general legit player suffers because top level is unattainable, set standards are unreal

    2. for competitive players again two options
    a) invest enormous amount of time to build skill and still lose to software assisted opponents = remain nobody
    b) invest time and join the "dark side" = become steamer / pro, create carrier of it

    As said above it all comes down to community. Back in my days people played for playing and to work on their skills, there was no monetization, just internal community bragging rights, also lot more talking down to lower skilled players.

    Apex is just exact opposite and that's the fact everyone has to accept while playing this game.
    Thus I play it for my internal challenge and because I have nothing better to do :)