Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? pattymelt771
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Logging in
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 19/05/20 12:30
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Can't log in to play the game, reset my xbox, reset the wifi, signed out then back in. Also, before all this happened when I was able to log in, I could not access the new Loba Quest "The First Piece". Stuck loading up the lobby, went from "matchmaking" to "loading lobby" and continued like that for 10 mins.
What should be happening instead? Logging in porperly to play the game
Steps: How can we find the bug ourselves? N/A
N/A