Hello everyone,
I’ve been having an issue with my Apex Legends account for several months now. A while ago, my account was banned, but that ban was later removed. Ever since then, I haven’t been able to play properly — the game always stays stuck at “Queue: 1”, even in solo or ranked mode.
I contacted EA Support several times, and recently a representative named <removed - SU> told me that my account might still have restrictions or matchmaking flags connected to that old sanction. He suggested that I reach out here and also contact the EA Terms of Service team through the official appeal page.
I’ve already submitted multiple unban and appeal requests, but nothing has changed so far. I’ve spent a lot of time and money on Apex Legends, and I really just want to play again.
If anyone from the EA team or community can help me check if there are still any active restrictions on my account, I would really appreciate it.
Thank you for your time and support!
Kind regards,
