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Fr3dY2's avatar
Fr3dY2
Rising Ace
6 years ago

DXGI_ERROR_DEVICE_HUNG - Try this workaround!

Seems this is working for many people, try it and report back!


Add +fps_max 120 in your Apex Legends launch settings and turn vsync off in the game and outside the game (from nvidia control panel).

This was posted in the Reddit Support Megathread but couldn't find the original post ☹️

Hope it works for you!!

9 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Thanks for the post, hopefully it helps follks. Can I check what graphics card and driver you're using, too?

  • Fr3dY2's avatar
    Fr3dY2
    Rising Ace
    6 years ago

    @EA_David wrote:

    Thanks for the post, hopefully it helps follks. Can I check what graphics card and driver you're using, too?


    I'm using latest drivers (442.19), got a 1070Ti but I've never been affected by this issue.

    As far as I know, it's worse for overclocked (even those coming with factory OC) and RTX cards.

  • damn, that could be the issue since my card is factory OC..... I've tried every "guide" and still crash. This is a program issue for sure.

    how do I actually do this btw, can you link to the actual guide or give instructions please? command line in advance launch options, I assume?

  • Fr3dY2's avatar
    Fr3dY2
    Rising Ace
    6 years ago

    @ALLGREY001 wrote:

    damn, that could be the issue since my card is factory OC..... I've tried every "guide" and still crash. This is a program issue for sure.

    how do I actually do this btw, can you link to the actual guide or give instructions please? command line in advance launch options, I assume?


    For the +fps_max 120 yes, go to Advanced Launch Options / Command line arguments.

    In-game V-Sync can be accessed through the Video options. For V-Sync within NVIDIA, open the NVIDIA Control Panel (from systray icon or right-clicking over your desktop) and disable it under Manage 3D Settings.

    Edit: Try the above, seems to be a better option.

    Hope it works! If it doesn't there's another method you could try:

    https://answers.ea.com/t5/Technical-Issues/Crashing-randomly-PC/m-p/7283383/highlight/true#M5975

    1) Go To Windows Search
    2) Search Regedit
    3) Right click and select run as administrator
    4) Open HKEY_LOCAL_MACHINE
    5) Open SYSTEM
    6) Open CurrentControlSet
    7) Open Control
    8) Click GraphicsDrivers
    9) Right Click And Select New In Windows Registry
    10) Select DWORD (32-bit) Value
    11) Type TdrLevel (Write it exactly T and L should be capital)
    12) Double click on TdrLevel
    13) Make sure value data is 0
    14) Now restart your pc

  • i remember this happened on the game overwatch. i could reproduce the bug by using ultra graphics quality on the highest resolution i had at the time 1080p. i fixed it by using a lower resolution and video quality.

    they talk about it here;

    "

    ***I got a work around, downgrade the video ALL THE WAY DOWN then launch game and turn video back up. Stupid but it worked (res, hz and sync etc) again, more than the min spec pc here...
    OK update:
    I passed a point in the story (1 hr or 2 in) maybe and it launches just fine.


    This needs to be stickied.

    This worked like a charm. 60+ FPS @ 1080P with everything cranked to maximum. Just set the video quality to "lowest" before starting and then crank it back up from within the game. Those settings will be saved and (if it's anything like my experience), the game will then start properly from that point onward. "

    https://steamcommunity.com/app/750920/discussions/0/1734339624799516367/?ctp=39#c2626095297422386617

    see, its the video quality its too much.

    i have a 4k tv, and a gtx 1060, i bet if i played at 4k resolution and max video settings i could replicate this bug and record it on geforce experience video showing the crash.

    maybe ill do that now brb.

  • i set my resolution to 4k on my desktop and in the game. highest video settings, and i played 2 games and it didn't crash on me.

    i use msi afterburner with a custom fan setting that kept my gpu cool at 59 degrees. cpu temperature stayed at 62 degrees, cpu usage 27 percent, and the ram used for 4k was 10782mb. gpu usage was 100 percent.

    my pc has 16gb ddr4? and a ryzen 3600x? maybe my pc is too tough to crash but all i got was 15 fps. so i dunno, maybe i'm wrong or maybe at stock fan settings the high video quality fries the gpu.

  • Fr3dY2's avatar
    Fr3dY2
    Rising Ace
    6 years ago

    Supposedly they've fixed the problem with the new driver 442.50, go try it!!

    Fixed Issues in this Release
    [Apex Legends]: The game may crash with error DXGI_ERROR_DEVICE_HUNG 0x887A0006. [2679551]

  • Although I didn't have any DXGI errors, there was some noticeable performance lag on my PC since the start of Season 4. This latest driver seems to have reduced the issue, so winrate is climbing again 🙂.