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Hazyy_XTTV's avatar
Hazyy_XTTV
Newcomer
10 hours ago

False anti cheat "gameplay enhancement bans"

Recently ive been given a gameplay enhancement ban which im assuming is a result of the wildcard cyberpunk event mode which allows you to move at game breaking speeds and spam it crazily. I have now seen multiple other user reports verifying that they were most of the time playing wildcard when this happened . The anti-cheat system are detecting the in game movements and are registering it as impossible of "enhanced gameplay" ToS is of no help because they'll use that data and state the same automated general appeal denied statement as all they really have to go in is the in game detection stating something usually impossible for Apex is consistently happening in game.

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hey Hazyy_XTTV​​, 

    If you feel that an action was placed on your account incorrectly, you'll need to continue creating an appeal so our Terms of Service team can take another look. Unfortunately, we aren't able to support appeals here on the forums, as we don't have the necessary tools or records to investigate and have no insight into why the account action was implemented. 

    If you've received an appeal-declined message, it means the team has found evidence supporting the ban. Each review is completed manually by a human, though the notification of their decision is templated based on the outcome of the review. As long as the team doesn't respond with a message stating they consider the decision final, you'll still have an opportunity to appeal. 

    Once you create the appeal, please keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!

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