I wish you good luck because at this time i am almost waiting 2 months now, for any information about my FIFA account that has been banned.
I never had played or downloaded the game (yet) and i can see it was downloaded somewhere in Russia. I cant read the language its downloaded in. and yet I'm still waiting for any response. I also tried to get some information about progress. It started by getting an email that says i am banned from previous now and new coming titles in the FIFA franchise When i noticed the email i contacted immediately the costumer support.
The guy on the chat was very helpful and did everything he could. We also did a full reset on my account.
He also told me that it could take some weeks to fix it. What already is a long time by my understanding.
After a month waiting i thought it it would be a good time to make contact again to see if there is any new progress. But i had to found out that the chat button magically disappeared, and couldn't use the chat function anymore to get in contact with the support. So i decided to try and call them by phone. This time i got a female at the phone who couldn't speak English very well so that was one obstacle but was do-able. After i asked how long it could take she just answered i don't know you have to wait some more. but im still paying for something i cant use. she then started to be hostile towards me and said: "that it was my own fault that i got hacked. and that its my responsibility that I'm not"
I get it that its a bad situation what nobody wants. but I think its not fair to say this to a paying customer that already is in the community for 10 years now.
But yeah bad support peoples happen to come by sometimes.
So one week ago i tried again to contact the EA Help support but now by twitter maybe i get an reaction then.
You can guess. did i get a reaction till today? nahh still nothing. and I'm still blocked.
On the EA Help ticket it still says its in progress. After almost 2 months this is unbelievable.
So i really wish you guys who are still waiting the best.
Maybe someone here reads it from EA and can help me out a bit, this is getting annoying.
