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Skrayped's avatar
Skrayped
6 years ago
Solved

Human Support Please

Hi, my account was incorrectly banned on 2/10. It took 21 days to receive a templated email for my case, indicating that this imaginary ToS group “confirmed I was cheating”. I have opened another case and they immediately closed it the same night with another templated response. 

How can I escalate my case and communicate with a person?

discussion
  • Zeelmaekers's avatar
    Zeelmaekers
    6 years ago

    Hey @Skrayped 

    Unfortunately, we can't assist with a banned account on Answer HQ.
    You can only reach out to the terms of the service team to get your account ban lifted.

    I've read somewhere that the response emails are from a template because of legal reasons but cannot say that for sure.
    EA Help - How EA bans and suspensions work 

8 Replies

  • Zeelmaekers's avatar
    Zeelmaekers
    Hero+
    6 years ago

    Hey @Skrayped 

    Unfortunately, we can't assist with a banned account on Answer HQ.
    You can only reach out to the terms of the service team to get your account ban lifted.

    I've read somewhere that the response emails are from a template because of legal reasons but cannot say that for sure.
    EA Help - How EA bans and suspensions work 

  • Jinnobi's avatar
    Jinnobi
    6 years ago
    @Skrayped The ToS group is far from "imaginary."

    My advice to you: since they confirmed you cheated, drop the act, take responsibility, and make a new account. Learn to play fairly, and with enough quality practice you'll get the results you want without paying for cheats.
  • Skrayped's avatar
    Skrayped
    6 years ago
    @Jinnobi It’s funny, I didn’t cheat. I have over 1k hours played, nearly all skins unlocked, maxed all battle passes (except s4), and have played since day 1. I have 0 incentive to cheat, nor did I.
  • Skrayped's avatar
    Skrayped
    6 years ago
    @Zeelmaekers They’re clearly not investigating what happened. It took 21 days to receive an email from them, indicating that they “confirmed I cheated” when I never did?

    How can I confidently play games offered by EA, if they just ban without justification or proof? Their ToS support is terrible and they no longer offer phone/live chat support. You’re telling me that if you were arbitrarily banned, you’d trust this “ToS team” to help you correctly? I’m not getting that feeling after spending over a month fighting for my account.
  • Jinnobi's avatar
    Jinnobi
    6 years ago

    @SkraypedThat is literally the same tune every. single. one. of the cheaters who complain about being banned sing.

    Your case is not special. People who collect skins and have an account full of bling are not immune to cheating, so using that as an argument is frail.

    Look man, they didn't say "we kinda sorta think that you maybe cheated."

    They said, "We have confirmed that you were using cheats."
    Confirmed is a strong word. 

    So coming here with the same old sob story about how you are innocent and the victim in this scenario is as unconvincing as it was the last time someone said the same exact thing as you. And the time before that. And the time before that....This isn't original.

    Only once did I see someone admit to cheating, and it was incredibly refreshing that someone not only took responsibility, but also pledged to no longer cheat. It shames every single one of the cheaters who, after being "confirmed" and banned, comes here with some tale of being persecuted.

    No, you were ruining the game for everyone around you, just so you could have a false sense of accomplishment.

    Take it and move on. Or don't. But at least grow a spine and stop this nonsense about being picked on by EA and the "imaginary" ToS team.

  • Zeelmaekers's avatar
    Zeelmaekers
    Hero+
    6 years ago

    Hey @Skrayped 

    I understand that this is really frustrating and that this feels not fair.
    But we can't really do anything about this situation on Answer HQ.

    I do believe people when they say they aren't cheating and when false positive happens this is incredibly annoying.

    But when you think your account has been banned incorrectly, I can only provide you the information you need to appeal this ban.


    I don't have an opinion about the ToS as I never been in contact with them and I have seen incorrect bans lifted.

    As for your case, I hope you might get unbanned if you weren't cheating 😳

  • Skrayped's avatar
    Skrayped
    6 years ago
    @Jinnobi I didn’t cheat, though. That’s the entire issue. If you read through the forums about other users receiving templated responses from ToS, they all say the same thing verbatim. When they stated that they “confirmed I was cheating”, it meant nothing. I did not cheat, and there is nothing to prove that I cheated. The only thing I’ve done that would have possibly flagged my account, was using an autoexec a few weeks ago, to try out 4:3 stretch res. Nothing else in my time on this game, would even dip into the realm of cheating.
  • Wingmannedbro's avatar
    Wingmannedbro
    6 years ago
    @Jinnobi wrote:
    @SkraypedThe ToS group is far from "imaginary."

    My advice to you: since they confirmed you cheated, drop the act, take responsibility, and make a new account. Learn to play fairly, and with enough quality practice you'll get the results you want without paying for cheats.

    Incorrect banns happen. Stop simpin.

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