Forum Discussion

Skrayped's avatar
6 years ago
Solved

Human Support Please

Hi, my account was incorrectly banned on 2/10. It took 21 days to receive a templated email for my case, indicating that this imaginary ToS group “confirmed I was cheating”. I have opened another cas...
  • Zeelmaekers's avatar
    6 years ago

    Hey @Skrayped 

    Unfortunately, we can't assist with a banned account on Answer HQ.
    You can only reach out to the terms of the service team to get your account ban lifted.

    I've read somewhere that the response emails are from a template because of legal reasons but cannot say that for sure.
    EA Help - How EA bans and suspensions work