The Way How I Cannot Play Apex After Getting Unbanned

Greetings formens and forumettes, about last year ive gotten unbanned from apex after my account was compromised resulting in me getting a ban. i went (excitedly) to get back into gaming when BOOM my game only keeps telling me "1 player in queue" i've tried and please read this part carefully (Every Single Troubleshooting Method) given to me buy ea support and to no avail. I'm begging that an apex dev see this and look into my account and fix it. i've missed about 3 seasons and it sucks i still up, to 10 minutes ago cannot play the video game. please guys fix my account so that i could play online. i logged into my other account and everything works fine but the thing is when i log into that account and then log back into other account i can't play on it shows two entirely different maps so for example the account i play on would show Kings Canyon and the other would show World's Edge so i'm not sure if the account i got unbanned on remained out of sync with the main server and thats why i cannot play online. just a logical assumption and i don't appreciate the running around i got from support they said the terms of service team (ToS) would be able to assist me when i opened a ticket they said it cannot be resolved and to make a post on forums and again this is going to be my second and last forum. imagine i spent so much money on a game i can't even enjoy because i can't play it lol.