Forum Discussion

aliciaharrs's avatar
3 years ago
Solved

i need help for my id

When I was playing APEX, my account was banned due to incorrect ID. I would like to know how long I will be punished and where I can see the punishment credentials for me

[Attachment removed - CM]

  • Hey @aliciaharrs,

    It looks like your account received a warning, which will be linked to it permanently. If your account has any active bans you can review them here:

    https://help.ea.com/en/my-ban-history/

    I've removed your attachment by the way. If you received a warning from our terms of service team for an inappropriate name, it's not a good idea to share that name on the forums as well.

6 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @aliciaharrs,

    It looks like your account received a warning, which will be linked to it permanently. If your account has any active bans you can review them here:

    https://help.ea.com/en/my-ban-history/

    I've removed your attachment by the way. If you received a warning from our terms of service team for an inappropriate name, it's not a good idea to share that name on the forums as well.
  • aliciaharrs's avatar
    aliciaharrs
    3 years ago
    @EA_QueenBee yeah, you are right,i know this is not good. this ID is just a joke. i have changed the ID and ididn't understand the link. i still don't know how long ihave been punished, whether it has been temporarily frozen or permanently frozen
  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @aliciaharrs,

    From what the email says there doesn't appear to be a ban on your account, so you should be ok to keep playing our games.
  • aliciaharrs's avatar
    aliciaharrs
    3 years ago

    this my photo

  • aliciaharrs's avatar
    aliciaharrs
    3 years ago
    But I can't link to APEX right now, it reminds me that my account has been banned