Re: How to get help with Apex Legends account bans and suspensions
My Apex ban (29 Aug, COMPETITIVE_ADVANTAGE) is contradicted by my official EA data export (Request-2869318).
Career: 1107 kills / 1237 deaths = K/D 0.9 over 559 games. Ranked: 1659 (Silver IV); all scores: 1659/1000/800/752/2805/1000, never above Gold. Last match: Seer, 1 kill, 603 damage, 7th of 27. I play Wildcard and PvE for the battle pass (96 top-5s), 40+ hours the week before the ban.
My CS2 (VAC) and Valorant (Vanguard) accounts are in good standing - Vanguard loads at boot and would have caught it.
On 27 Aug I bought a Heirloom for CNY 448. Purchase IP = the IP on every session 25-29 Aug: no third-party access, no sharing.
Trigger: "Game Cheats Manager", an offline trainer manager installed Nov 2025. Never used with Apex, now fully removed: no files, no CE driver, no startup entries.
Software was present - my oversight. But COMPETITIVE_ADVANTAGE is not supported by any of my data. Full evidence attached. Please reconsider; I accept any conditions on reinstatement.
It has been almost a week since I last submitted my appeal, and I have not received any email response so far. Even though I have not made any edits to my appeal ticket, it keeps showing "updated by user" every day. I am wondering if this is a bug.Every time I log in to EA Help, I find that my application time keeps changing even though I haven't modified my appeal. Is this a bug? Does this mean I have to requeue from scratch every day?
