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bo66i's avatar
3 years ago
Solved

I would like to refund heirloom

Can it be possible to refund my heirloom because I accidentally bought the wrong one and I got really lucky from getting the heirloom from a pack. I bought the bloodhound heirloom by accident but I am a wraith main and I really want a refund

MY ACCOUNT NAME IS:Kingbob8623

can you please try and solve my issue and if you need anymore info let me know 

  • @bo66i Correct, there is nothing you can do unfortunately. Just make sure you choose the right one with your next heirloom shards.

10 Replies

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  • @bo66i 

    Welcome to the forum and thank you for your post.

    I know this is not going to be the answer you are looking for but sadly I have to say that EA does not "normally" provide refunds on purchased skins/heirlooms.

    You can try to reach out to EA support via EA help:

    HOW TO MAKE A CASE ON EA HELP

    1. Click Contact Us.
    2. Pick the game or product you need help with.
    3. Pick the platform that you play on.
    4. Choose the Topic you need help with.
    5. Select your Issue.
    6. Click Select contact option.
    7. If you’re not already signed in to your EA Account, you can sign in here.

    You’ll see a page with our recommended support options. If email is an option and you choose it, you may get a reply from e.ea.com. This is an official email account from us, so make sure you add it to your contact list so that it doesn’t end up in your spam/junk folder.

    Best of luck and Happy Friday.

  • bo66i's avatar
    bo66i
    3 years ago
    @Asmodeus566 No but I already asked them and they said to come here but please because I got it when I was kinda new to the game and didn’t know much or what to get and then I accidentally bought bloodhound please ea find away because someone it is possible to get a refund just please it is all I want
  • @bo66i 

    Here on the forum we cannot help with account related issues like purchases, suspensions, bans etc. 

    EA costumer support/sale's would be who you need to contact.

  • @bo66i Correct, there is nothing you can do unfortunately. Just make sure you choose the right one with your next heirloom shards.
  • DypsySpamsR1's avatar
    DypsySpamsR1
    Rising Newcomer
    3 months ago

    Can yall please add heirloom refund have it so you can only refund once a year 

  • Midnight9746's avatar
    Midnight9746
    Hero+
    3 months ago
    DypsySpamsR1 wrote:

    Can yall please add heirloom refund have it so you can only refund once a year 

    I wish there was a system to refund/exchange Heirlooms, (in the meantime, there sadly is not).

    Locking this thread down as its a bit old now. You're welcome to create a new thread about this topic if you choose to!

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