Lost all cosmetics after getting unbanned

I was banned due to the account getting hacked, tried contacting support multiple times during that time, yet all i got was the same automated message to contact live support ( banned accounts cant contact it), after like 7 disputes i got a link to contact live supp directly, anyways i got it unbanned after a long time of miscommunication with the support. Only to find out that all my progress was reset ( my level, my skins, and all my badges, and ranks). Tried contacting live support for the missing items, all i got was that there is probably an issue with steam ( its stupid because ive tried the same account on "EA app" and steam, both were empty.) Thus i had been told to write here in the forums and hope for some team that specializes in these issues to help me.