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FlowwTheMechanic's avatar
FlowwTheMechanic
Rising Newcomer
4 months ago

Lost all cosmetics after getting unbanned

I was banned due to the account getting hacked, tried contacting support multiple times during that time, yet all i got was the same automated message to contact live support ( banned accounts cant contact it), after like 7 disputes i got a link to contact live supp directly, anyways i got it unbanned after a long time of miscommunication with the support. Only to find out that all my progress was reset ( my level, my skins, and all my badges, and ranks). Tried contacting live support for the missing items, all i got was that there is probably an issue with steam ( its stupid because ive tried the same account on "EA app" and steam, both were empty.) Thus i had been told to write here in the forums and hope for some team that specializes in these issues to help me. 

2 Replies

  • Midnight9746's avatar
    Midnight9746
    Hero+
    3 months ago

    FlowwTheMechanic​ Your Apex progress and data is stored on your EA Account, so you would need to make sure you're signed into the correct EA Account and that your Steam Account isn't unlinked from it as that can cause loss of progress and data as well.

    I've also tried looking up your Apex Account through the same 3rd party stat tracker, and you weren't showing up with either "FlowwTheMechanic" or "Floww.", (and you also weren't showing up on Steam under the same usernames either).

    The strange part is that when I looked up your account on another stat tracker, it said the account is linked to the Steam Account "1991 Honda NSX 3.2l V6", (which also doesn't show up on Steam).

    > apex.tracker.gg | FlowwTheMechanic

    Sadly, even if the EA Account is the correct EA Account and your Steam Account wasn't unlinked from it, there's no way to restore missing progress and data as that's saved in your EA Account's cloud.