Lost content I've had since day one of apex

Hello @LODOxONI,

I understand that is is of course a very frustrating situation. What platform are you playing on? Could you tell me a little more about what you changed? Did you simply change the E-Mail on your EA Account in the settings? If you're playing on a platform such as a PlayStation, was your new E-Mail already connected to a PS-Account? There is a chance that you somehow unlinked your account and therefore relinked it with a new one with that E-Mail change, which would explain the issues you are currently experiencing, as you can read here:

"If you unlink a platform account that you use to play Apex Legends, you may have issues with Battle Pass leveling, item unlocks, and other errors.

Instead of unlinking and relinking a platform account you play Apex on, it may be better to start fresh on a new account."

Could you see if you changing your E-Mail means you opened a new platform account, and if, when you switched to a this new E-Mail, you potentially linked up different accounts?

- Pythia

Yes I changed it in the EA settings since I no longer have access to that email, I'm on ps4 and the email is the same for that platform there was no warning for what would happen if I changed it and the charms remain there it makes no sense to be honest

Hello @LODOxONI,

when approximately did you change your E-Mail and therefore lost your progress? Is there a chance to reactivate your last E-Mail? Generally speaking, changing an E-Mail should not cause an account to lose content, which is why I believe that the change of the E-Mail somehow changed a part of your account connection between the PS4 and the EA account. Did you change the E-Mail on the PS4 account first or did you change it on your EA account first? 

- Pythia

I changed it on the ps4 way before apex even was a thing my EA email was the same I'm not one to use my EA account that often so I never bothered to change it until last year and I've been trying to contact people at respawn to no avail, they just told me it was not possible to transfer content from one account to another even though the CHARMS are still there how is it no possible if one bit of content remained? It makes no sense I lost years of grinding and money and no apex packs can compensate that 

So Support told you that your account switched? From what you've said and what happened, I imagine that this is the case. 

As Support had said, and is written in the article regarding relinking accounts, switching accounts will lose you your progress. I understand that you don't know how that could have happened simply by changing an E-Mail (I'm unsure how that could have caused it either), but if it is really a case of accidentally changing your account, you could contact Support regarding an account recovery. If you indeed accidentally created another account, the other account should still be there, and after they verify that it is indeed you, they can help you gain access back to it. You would then have to connect that account with your PS4 account and therefore regain access to your Apex content.

- Pythia