Lost progress known issue for my APEX LEGEND account

Hey @jaja-mm, as per your description, it sounds like the system kept your PC account with cross-progression. The system will automatically keep the account with the highest level, so I believe your PC account had a higher level than your old PlayStation account. Unfortunately, we're unable to undo this process or recover the progress from the PlayStation account.

You can learn more about the Cross-Progression system here: Now that Cross Progression is here: what you need to know

No. My playstation Account has higher level. My pc account is i rarely play. Can you check for me is there anyway that I can get back my account. Thanks.

Unfortunately, we're unable to recover the old account. If you unlinked the PlayStation account from your EA account at some stage since you started playing Apex Legends, this could have caused the loss of game progress as well. 

During the EA Live chat, he said he still can access into my old account and asked me to go to EA forum in order to recover my account. Can u access to our chat ?

My New Acc has lvl 66, my old acc has lvl 400 with so many skins same gamerr tag jaja-mms can u pls check if there any possible ways pls.

I'm really sorry but we're unable to recover your account here in the forums.

ea Live chat cannot help, so Where can i ask for help ?

I've got the same issue. Live help are absolutely useless and there's no escalation point.