Purchased and redeemed a code for apex coins off of amazon from the EA seller. Waited 24 hours and opened apex through the EA app. Restarted PC. They have stolen my money and every case they say Amazon has to fix it when EA PROVIDES THE CODES. I want the coins or my money back.
@KurisuK36 What happens when you redeem the code through Apex instead?
Also, did you redeem the code on the website while logged into the same account? If you have more than one account, you might of claimed it for the wrong account or are logged in on the wrong account.
@Midnight9746 wrote:@KurisuK36 What happens when you redeem the code through Apex instead?
Also, did you redeem the code on the website while logged into the same account? If you have more than one account, you might of claimed it for the wrong account or are logged in on the wrong account.
Same account, same username, same email.
Community Managerdid you log into the game through the EA app after the 24 hours were over? Just in case, could you try that again now?
@EA_Pythia wrote:did you log into the game through the EA app after the 24 hours were over? Just in case, could you try that again now?
I have but I will try again now.
@Midnight9746 wrote:
@KurisuK36I used to work retail, and the issue with cards is that usually once the card is payed for, the store cannot do anything about it.
The reason for this is because people like to scam stores. Here's an example:
I buy a $100 gift card. I leave the store, redeemed the card, and then I walk back in and say that the code didn't work, and request a refund. If I get a refund, the store is out a $100 gift card, (which is a loss), and I now have $200.
I'm NOT saying this was your plan, but I am saying that this is the reason why stores like Amazon typically won't do anything about it.
As far as I'm aware of, the managers I had at the time I worked at retail only had one solution, and that was to contact the people who gave the store the card. In this case, that would be EA, so I'm surprised that they can't do anything about it despite seeing the code was redeemed.
Maybe it’s just the advisors I’m coming across. They see I redeemed the code but won’t fix anything.
I think it’s a matter of EA fixing my account balance at this point. I successfully redeemed the code but the advisors won’t help me with the coins showing up.@Midnight9746 @EA_Pythia
@KurisuK36 I'm wondering if EA support is thinking that the redeemed code was somehow blank, as in it "worked", but nothing was assigned to the code to be redeemed.
When you redeemed the code, did it say it was added to your account? If it was, have you try telling EA support that?
Sadly at this point, it is indeed up to EA to resolve. Amazon can't do anything about a code that's been redeemed.
@EA_David I know you're busy, but are you able to somehow help?
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