Missing exotic shards

Hello I just purchased the milestone event. I believe there are 36 apex packs required to get the new heirloom. After spending all of my crafting metals and actually money I have 1 heirloom and 10 exotic shards to show for it. According to your event tracker there should have been 10 shards rewarded at 20 packs and another 10 shards at 36 packs. I should have a balance of 20 exotic shards, however I only have 10. EA you owe me 10 exotic shards per your event tracker. Please get these to me as soon as possible. Here are two photos for reference. (And no I have not purchased anything worth 10 exotic shards after completing the event)