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katmallainious's avatar
katmallainious
3 years ago
Solved

Missing Skins and Heirlooms after unlinking

Why did I lose all my skins and heirlooms on apex after unlinking an email with EA and why does it say i have to wait 6 months to re link it?? (CM: Edited to update thread title to match topic)
discussion
  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi @katmallainious,

    Ok, thanks for clearing things up. What it sounds like has happened is you've unlinked the EA account that your EA game saves are stored on and connected up a new EA account. As your EA game saves are stored on the EA account, not the device, your in-game progress will not transfer over when you change out the EA accounts. 

    The good news is linking back up your original EA account with the Apex game saves on it may restore the content:

    EA_Help wrote:

    If you unlink your platform account and link it back to your original EA Account, you may be able to get access to your stuff if you still can access the account.

    However, that won't be possible for a while. You mentioned that you've already linked up a new EA account (under the new email). To relink your older EA account and recover what game saves you can, you'll need to unlink your new EA account from your console. Here's what the EA Help article shares: Unlink your platform accounts from your EA Account 

    EA_Help wrote:

    Once you unlink a platform account from your EA Account and link it to a new one, you cannot unlink it again for six months. Make sure unlinking is the best choice for you and that you understand the risks before you follow these steps.

    - EA_Lana

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago
Hi @katmallainious,

It may help to break this down step by step to understand what might be happening there. Can you describe the steps you took to complete the unlink?

- EA_Lanna
katmallainious's avatar
katmallainious
3 years ago

I first unlinked my PlayStation account from my ea account and re linked it to a different email bc I don’t use that other email anymore and then when I logged back in all my skins,heirlooms, backgrounds,emotes,finishers, and holosprays are gone. The only thing that stayed was my stats and I got 200+ packs 

Has it happened to others where they have regained their skins back ?

(CM: Posts shared in a row have been merged. Check out this post for tips on how to edit and add more to a post.)

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @katmallainious,

    Ok, thanks for clearing things up. What it sounds like has happened is you've unlinked the EA account that your EA game saves are stored on and connected up a new EA account. As your EA game saves are stored on the EA account, not the device, your in-game progress will not transfer over when you change out the EA accounts. 

    The good news is linking back up your original EA account with the Apex game saves on it may restore the content:

    EA_Help wrote:

    If you unlink your platform account and link it back to your original EA Account, you may be able to get access to your stuff if you still can access the account.

    However, that won't be possible for a while. You mentioned that you've already linked up a new EA account (under the new email). To relink your older EA account and recover what game saves you can, you'll need to unlink your new EA account from your console. Here's what the EA Help article shares: Unlink your platform accounts from your EA Account 

    EA_Help wrote:

    Once you unlink a platform account from your EA Account and link it to a new one, you cannot unlink it again for six months. Make sure unlinking is the best choice for you and that you understand the risks before you follow these steps.

    - EA_Lana

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