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R0GUE-l7's avatar
R0GUE-l7
5 years ago
Solved

Mistake banned

Dude I was playing apex in a middle of a match I was booted to the main menu and said I was banned for absolutely no reason what’s so ever I made a case the first time to unbanned and I was denied a ...
discussion
  • EA_Mako's avatar
    EA_Mako
    5 years ago
    Hey @R0GUE-l7, you're welcome to put in an additional appeal as you mentioned doing here until the Terms of Service team says they won't be able to look into the situation further.

    Ultimately the TOS team has the final say in these matters as they're the ones able to look through our records and the account activity to see what happened at the time.

    We're not able to look into this further via the forums or provide any different answers than the TOS team I'm afraid, so your best bet here will be to keep an eye out for a reply to your most recent appeal.
B0n3SawMcSizzla's avatar
B0n3SawMcSizzla
5 years ago

@BinkDeBook The EA help rep talked to his manager and they said that EAC reports come from Respawn i.e. from "above." That is why it is so difficult for TOS to overturn anything. Really, TOS could be replaced by a script that looks at the JSON file. Maybe I got caught up in some DDOS BS. One of my teammates (random) said something very suspect about how he was getting disconnected all the time. It just sounded weird. I was like , 'yeah its been happening alot," because I was getting disconnected a lot around the end of season 8.

BinkDeBook's avatar
BinkDeBook
5 years ago
@B0n3SawMcSizzla Via the EA Help on Twitter? I had asked them initially and was told to go through TOS. I guess I need to go back via that route again. I tried pinging Hideouts on Twitter about it, never got a response.
  • B0n3SawMcSizzla's avatar
    B0n3SawMcSizzla
    5 years ago

    @BinkDeBook No it was another voice call to EA help. Respawn twitter hasn't helped. EA Help actually responded to my tweet....

  • BinkDeBook's avatar
    BinkDeBook
    5 years ago
    @B0n3SawMcSizzla Oh you actually did an actual call? I haven't tried that - can you shoot me that number?
  • B0n3SawMcSizzla's avatar
    B0n3SawMcSizzla
    5 years ago

    @BinkDeBook You have to file a ticket through Origin help and request a call back. Just file it under warranty or something.

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