My account was banned for cheating, but someone stole my account to cheat
My account had been hacked into. When I went to play Apex, I received a message that someone else was logged into my account on another device. After restarting my game multiple times and getting the same message, I decided to check my email. I noticed that I had an email from EA, but in Korean. I translated this email to figure out what was going on; it translated to "On March 30, 2026, at 11:12:29 AM UTC, the email address linked to your account was deleted." This is when I knew my account was hacked. I sat with EA support for 2 hours troubleshooting numerous ways to get my account back and be able to play on my Apex account again. After a drawn-out 2 hours, I was told to reset my passwords for my Xbox and EA account, then wait 20 min. Once 20 min had passed, I logged back onto Apex, and I received a message that my account had been banned for "Gameplay Enhancement". I immediately submitted a ban appeal because this cheating was clearly not me, since I did not have access to my account for the whole day due to the fact that the hacker was on my Apex account. I explained the situation and provided the case number so they can review my conversation with EA help. Even though I provided proof that my account was stolen and I did not cheat, they still denied my appeal. I have just submitted a reappeal, but I am worried that they will just deny it again. Is there any other option other than reppealing if they deny it again? Is there anyone who can help?