My account was banned for no reason?
I literally just got a PC and downloaded APEX on STEAM, I played ONE game and then I got banned. I have never cheated on this game, I didnt use any glitches or anything out of the norm. My teammates were on console and neither of them were cheating. I filed a dispute and they replied with
"We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.
What this means
We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.
You break our rules(https://www.ea.com/terms-of-service#section6) if you:
• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers."
This is a mistake by the team and I would like to get this reversed. If I cant get it reversed I would like a thorough explanation on how I'm cheating. The only thing I could possibly think of is that the person I bought the PC from had some kind of software on here and the files were never deleted all the way and the APEX team detected these files. I dont even think thats the case but thats the only thing that makes sense other than it just being a flat out mistake by the team. If that is the scenario, thats still very unfair to place a ban on someones account with no REAL PROOF of cheating.. what if I went to a friends house and logged in on my account using his PC and he had cheating softwareon his PC.. that doesnt mean I used it. There should have to be definitive proof of cheating. IE; Crazy good statistics such as accuracy, K/D, headshot count. Again, I dont think the previous owner of my PC downloaded cheats becuase I dont even know of him to play this game. But, again, thats the only thing I can think of why I would get banned, other than an outright mistake. Either way, a full in depth explanation should be given so I know what is going on.
In saying all of that, I can attest to the fact I have never once cheated on this game. Not on this account or any other account. Keep in mind, I literally played ONE single game with my 2 friends and then we got in another match and it kicked me at the map loading screen saying that i was banned. Makes absolutely no sense. I would love to get this fixed, I enjoy playing this game and as it is I obviously cannot.
Can anyone help? Thanks for hearing me out.
