Forum Discussion

Hippo_QvQ's avatar
3 years ago

My account was blocked but EA didn't give me any reason

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 3080
Enter RAM memory size in GB 3600 16gb
What is your gamertag/PSN ID/EA Account name? HippoQvQ
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. when i connect to game pairing
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. connect
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? no
When did this happen? (dd.mm.yy hh:mm) February
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? can't connect to the game
What should be happening instead? back to he lobby
Steps: How can we find the bug ourselves? every time you play

<‌edited to remove autogenerated copies of the filled out template>

First of all, my account has been playing for about four years since I started playing in 2009. This account is very precious to me. There are many characters and weapon models in the account, as well as family heirlooms. Therefore, I hope you can seriously investigate my account. game account. The following is my explanation and rationale for the account being locked. First of all, according to your banned game records, my game account was banned on January 18. During that time, I have been playing points competitions, and during the points competitions, I suffered from various server instability, such as ddos , so I often participate in points competitions in unstable servers. During that time, when I was watching twitch, many Apex live players also recommended the use of VPN to reduce the delay in the game and the instability of the server, so I At that time, I tried to use exitlag VPN, because he claimed to be able to connect to the game server more stably, and many well-known players would also use VPN, so I tried to use it. During the period of using VPN, VPN only brought me server stability, but I don’t know if this account was banned because of my use of VPN. I have a big question about this, if VPN is banned in the game Why can live game hosts and professional players use VPN? And my account got banned, which baffles me. When I was using a VPN to play games, the role of the VPN was only to make my connection to the server more stable, and it did not bring me any advantages and benefits in the game. For the VPN, it did not affect the decision of the game. , the outcome of the game depends entirely on my own personal operation, which I can guarantee. Technicians, you can investigate my account information. During the four years of playing, my K/DA is only 1.0-2.0. This score is not excellent. If I have made any intentional cheating during this game, such as bullet tracking , perspective and other behaviors, my K/DA cannot be so low, and I have spent a lot of time participating in the points competition in the past four years, if I use any cheats and plug-ins, I cannot spend so much time improving my Points competition ranking, you can get the points mentioned above from my game account. Another important point, if I intentionally use any cheats and cheats, then why don't I create some new accounts to play, then even if you block the new accounts, I can create other accounts. Why should I use this It is obviously unreasonable to use the precious 4-year account instead of registering a new account.

4 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @Hippo_QvQ,

    I'm afraid we wouldn't be able to help you out with that on Answers HQ. Our Terms of Service (ToS) team handles Sanctions and Bans on accounts though. You would need to reach out to them to have a ban or suspension looked into. This Guide and FAQ will help with reaching out to them: EA Bans and Suspensions - How they work and how to get in contact with us

    They'll get back to you via the email noreply@ea.com so do be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there).

    - EA_Lanna

  • I know you have a team that handles account closure issues but their response dissatisfied me and permanently closed my account without explaining why. Then when I continued to ask, he kept sending me the same email explaining to me

    like this
    Hello,

    we received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.

    Please do not expect further responses on this matter.

    Thank you,
    EA Terms of Servic
  • I don't understand why my game account has to be permanently closed just because I use a VPN. I have played this game account for more than four years, and I can't accept my treatment of you just because I have to permanently close my game account just because I use a VPN. very dissatisfied.
  • EA will ban any account with suspecious background program, even if that program does not have any relationship with apex legends.

    I've been play the game since beta version and I spend over 2K usd on my account, still met the similiar issue. But EA does not care what you did, they just look at their dashboard and says, oh, the anticheat system found another background software that we don't know, so we should ban him.

    Well if this over-strict policy does stops cheating I will say my 2K usd worthy. However if you create a new account now and play a few games then you will realize that anticheat actually did nothing. you will still see cheaters in each game, moreover, the anticheat system can't even stop advertisement bots.

    So it's just silly idea that only hurts the real apex lovers...