"My in-game currency is still there—but my 1,300 hours of trust got banned."
Hey SUSABAKI,
Just to clarify, there should be an explanation sent out any time there's an account action such as a ban. It looks like that was verified for you back in Case 213031908, which you should be able to review here if there was any question about the initial action.
That would let you know which part of our Rules of Conduct was broken, including examples of what behavior would fall under that particular section. In a situation involving cheating as mentioned in your post, this will not include specific program names or other details that would be beneficial to those that might wish to circumvent our detection.
If you appeal after that, each appeal is reviewed by a different member of our Terms of Service team. Just because you receive a templated message does not mean your case wasn't reviewed. The ToS team may use templates to make sure they're providing consistent information to those in similar situations.
You're welcome to appeal a few times and a different member of the ToS team will check our records and review what took place each time. If they've completed multiple reviews and all reached the same conclusion, they may let you know they've completed all investigations and not to expect further responses. If you've reached that point, it would mean they've verified the initial action that took place and the decision will be final.
I'm afraid that is not something that can be changed here or through any other channels if the account has reached that point.
