2 years ago
No Response from Ban Dispute
My account was banned for no reason in March, so I disputed it immediately after receiving my ban. The only option in EA help is "contact via email". So I supplied my information(email, name). And a...
Hey @YaTealu if you can't see your case on your account at https://help.ea.com/en/my-cases/, there is a chance that it hasn't been submitted for some reason.
You can always submit a new case by following this article on our website: Get information about your EA Account lock, ban, or suspension
The response time can take from a couple of hours to a couple of days but the team will always respond.
I have recently had this same issue occur to me. I was told it was a bug, not actually a ban, and It would be fixed a couple hours. It has been almost 3 days with still no word on when it will resolve. I attempted to even re open the case and was told I would get an email (which I also have never received). I lost a whole weekend (which is when I can play because of work) and still don't know if this will even be resolved before next weekend :/.