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Verified_Llama's avatar
Verified_Llama
13 days ago
Solved

Not recieving my battle-pass rewards!

I bought my battlepass ultimate on 3/27/25 and i receive all of my battlepass rewards EXCEPT for my skins. Neither skins for legends or weapons are being recieved to my account even though it says i have them unlocked and owned. I go back to my legends to equip the skins and they arent there.

  • Midnight9746's avatar
    Midnight9746
    9 days ago

    Verified_Llama  When you had bought the Battle Pass, did you happen to buy the "Ultimate+ Battle Pass Upgrade", (which is the middle one shown in the image below)?

    If you did, that version of the pass only upgrades the Ultimate Battle Pass to the Ultimate+ Battle Pass, (as such, it doesn't unlock the Premium Battle Pass track itself).

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  • Midnight9746's avatar
    Midnight9746
    Hero+
    9 days ago

    Verified_Llama  If the issue with EA Support was that they couldn't confirm the purchase, that's only because they cannot see purchases made through other platforms, (much like how Xbox can't check what you had bought on PlayStation and so on).

  • Verified_Llama's avatar
    Verified_Llama
    9 days ago

    I see, thats what it was. U are much more of a help than EA support thankyou

  • Midnight9746's avatar
    Midnight9746
    Hero+
    9 days ago

    Verified_Llama  When you had bought the Battle Pass, did you happen to buy the "Ultimate+ Battle Pass Upgrade", (which is the middle one shown in the image below)?

    If you did, that version of the pass only upgrades the Ultimate Battle Pass to the Ultimate+ Battle Pass, (as such, it doesn't unlock the Premium Battle Pass track itself).

  • Verified_Llama's avatar
    Verified_Llama
    9 days ago

    Sure, here you go

  • Midnight9746's avatar
    Midnight9746
    Hero+
    10 days ago

    Verified_Llama  Could you share a screenshot of the skins that aren't showing up in the legend locker, and a screenshot of the Battle Pass track itself, (where it shows what version of the Battle Pass is owned)?

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