Permanent ban, for 1 violation in the chat???
Good day, gentlemen, I am not writing through the main account, because it is blocked forever.
In the morning I wake up and see a letter from EA in the mail.
For a chat violation, a ban was issued for 7 days, okay. I see the next letter from EA, a permanent ban for a serious violation.
It was the first violation in 6 years of the account, apparently the last. In the chat I wrote <removed> and called me the same word that I wrote above.
Is this fair, or what is EA smoking there to ban an account forever? I submitted a complaint for reconsideration. Do you think they will unban me? Have you encountered this too? It's just a nightmare
[CM - Edited to remove actioned content]
Hey 43c4429a7ab5c6ea,
If something resulted in your game account being actioned, please don't repeat it on the forums either.
An appeal would result in the ban being removed if one of our Terms of Service members finds the behavior that was actioned is not actually against our rules. If it is confirmed to be a violation of our rules, the ban will likely remain in place.
To be clear, it does not matter who started it. If two accounts are swearing at each other or being inappropriate, at most you're looking at both accounts being actioned. We do not take sides in an argument to try and decide who was right and whether the inappropriate language was justified. We simply look at what was said and whether it breaks our rules.
If someone else starts something, you can report and then ignore them. I get that it can be more cathartic to just argue back, but the only thing that does is put your own account in jeopardy if you're being similarly inappropriate. If you're not able to report in-game, you can always report with this form to include any other context, screenshots, recordings/videos, etc.
That is not to say that someone can just be inappropriate in voice chat and it's ok - it's absolutely not. One thing to keep in mind is that there are huge privacy concerns when it comes to something like recording voice chat, so it's something we have to approach carefully and make sure we're handling any information in accordance with various rules and regulations that vary around the world.
Completely understandable that it's easier to report someone for text chat, and we're always looking for ways to improve and streamline the process. For now, reporting and then muting in-game and using the form above to attach any other information or context would be the best bet to make sure your account isn't caught up by adding to their initial toxicity.