Random suspension overnight
Yesterday I've been playing apex for most of the day, I left the game running overnight in the main menu as I went to sleep.
Today I wake up and I see on my screen that my account has been suspended. I made a support ticket already, I checked my bans and it says it's a 7 day suspension.
I did not receive an email explaining why I was suspended. I was playing ranked alone and duos with my friend. I've never been banned before and I have no idea why I was banned.
I've checked all folders for an email, but nothing.
The support system says it can take up to 30 days for a response, but it's only a 7 day suspension, however I would still like to play the game in that time without having to make a new account.
It would be great if you could check what my ban was for or something so I at least know why. I did type in chat sometime and talked in voice chat, but I don't remember saying anything offensive in any case and even if I did.
[Removed by CM]
Now, I understand that is offensive, however, it was a first time offense and I am not usually like that at all. I don't think it's fair to get banned for 7 DAYS from playing the game, for typing one offensive message in a chat that gets censored anyways.
7 days suspension for 1 message in chat is a bit of an overkill. Why not just mute my chat? Why not ban me for a day with a warning? What is this?
You will need to speak to our Terms of Service team @Zreks.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
