I got banned in a similar way on April 14ths (or so). I had played the day before, when to play the next day, and kicked out saying I was banned.. No email. I fired off an appeal item asking why I was banned, and 18hours later got the email saying I was banned. Today I got an email saying - yep your banned.. You cheated, appeal denied.
I didn't cheat. I hate cheaters.. I try to report them when I see them. I play the game with my son to have fun.
I don't think it was someone who hacked my account, everything seemed to be in the account the same way, and my sucky stats still seemed to be the same.
It feels likes EA did some mass banning, and I was one of them, and I've no idea what they did.
You send an email to the EA Appeal, it goes into a black hole, says it's being worked on, and then get an email back saying yep banned. How do we reach actual people to talk about this, find out why they think it? I just wanted to have fun and enjoy playing Apex, I never cared about winning, or kills or damage, just having fun.
I spent actual money this past set to get all the sets of packs so I had a Heirloom shards, so I can spend them on a character when I wanted too, and now my account is banned, and It's like EA took my money, and then banned me.
I really want to talk to someone who can help me get this fixed, direct phone, direct email, etc. The support page just feels like a black hole of nothing, that goes nowhere, since it feels like they just don't care.