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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Bought skin by mistake in Apex Legends

Sorry to say @Rumpallan but it is not possible for our team to remove a skin and refund you a purchase made by mistake.


Darko

7 Replies

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  • PiercingMoss732's avatar
    PiercingMoss732
    Not applicable
    4 years ago

    Why not? ~It's a simple procedure to take our money and apply the purchase so there is absolutely no reason why it can not be reversed!

    We have consumer rights!

  • Axs608Sxa5748's avatar
    Axs608Sxa5748
    Not applicable
    4 years ago

    What a joke of a company you guys are. You should be ashamed. 

  • pandareno1999's avatar
    pandareno1999
    Hero (Retired)
    4 years ago

    I thought the same, but only for a brief moment, since the post involved buying a skin!!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Locking this thread down as it's a bit old, thanks folks!

  • slysuerte's avatar
    slysuerte
    Rising Newcomer
    1 year ago

    Hello, last time i bought octane heirloom by accident and i dont know if i can get my 150 crafting shard back.

    Thank 

  • Midnight9746's avatar
    Midnight9746
    Hero+
    1 year ago

    slysuerte​ Sadly, all purchases are final, (so that does mean that the 150 Heirloom Shards spent on Octane's Heirloom cannot be refunded).

    I myself wish there was a way to refund/exchange Heirlooms, but there's sadly no such system in Apex.

    Furthermore, since this thread is a bit old now, I will be locking it down.

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