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MadHouseSagas's avatar
MadHouseSagas
6 years ago

REAL TALK about new Heirloom system... after I talked to EA specialist.

Pre-Story - (What led me to contact them):

I didn't even see the last update notes, as I work 12-14hrs a day and just hopped on to play. A friend told me you can now earn shards from Apex packs. I have a lifeline hierloom I got randomly (After maybe $400 invested into this game overall) and I'll NEVER use her. Don't enjoy her and she's my squad mates hard main.

Very disappointing, but I thought "it what it is.I'll get it eventually. 

I've wanted Bloodhound's heirloom forever, and have opened hundreds of free and purchased packs sine I got hers half a year ago... and thought, last night, why not. So... I spend $100 more dollars for enough to buy about 118 apex packs with what I already had.

Opened every one of them... not one shard.

Then I research and find out I'm not eligible or something? WTF is this? I spent over $500 on this game now between my two accounts... and don't even get me started on my two son's accounts... and I can't get a hierloom?

Hell, I'd rather have my money back and they can just take back every single thing I got from those packs.

It's BS...

What did I find out? (after talking with them):

I just got finished talking with the specialist at EA games (customer support was confirming with the specialist on this subject as we spoke), and they basically said:

"We're sorry, but it's how it is, and deal with it." They weren't rude, but that was the basics of the reply.

Then they proceeded to tell me that:

"there is actually NO GARENTEE on getting a heirloom at 500 apex packs."

and that:

"It cost 150 shards now to get a single hierloom. We're sorry you didn't get a single shard your last 150 apex packs, but the algorithms are tricky like that."

I said:

"Seems like it's a way to get people to gamble their hard earned income on something that most likely won't be there."

The customer support worker's ACTUAL REPLY:

"I agree. Seems that way to me as well."

Yeah... that's LITERALLY what they said.

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  • SpyrosFPS's avatar
    SpyrosFPS
    6 years ago
    @MadHouseSagas wrote:

    I feel you. I've actually opened around 800 Apex packs since day on. Got lifelines at 500ish. Just haven't seen one shard in the 150/160 since. If it takes 150 shards to get a hierloom.... and I haven't seen one in 150/160 apex packs... well... Seems worse than before.

    @MadHouseSagas 

  • Koochi-Q's avatar
    Koochi-Q
    6 years ago
    @SpyrosFPS I think some people find reading & understanding what it says quite hard... hopefully your comment makes it easier for them :P
  • DarthValtrex's avatar
    DarthValtrex
    Hero (Retired)
    6 years ago
    @Koochi-Q They are stuck believing that the shard system is like the crafting material system. If he's not willing to read, not much we can do. We all tried to help.
  • a24zxc5411011ab's avatar
    a24zxc5411011ab
    6 years ago

    damn sucks to suck, i spent 800ish and got wraith and path ;D also if you work 12-14 hours a day you should easily be able to drop a few hundy 

  • Aw3somePlayeR's avatar
    Aw3somePlayeR
    6 years ago

    OP is getting mad for getting played by loot box system that is specially deigned to slowly drain you off your money. Like you know that the chance for stuff is random and low. So you can't complain when you choose to spend your money. 

    Like you can't spend 500 bucks and after loosing the lottery and not getting what you wanted, be like "Oh I didn't get what I wanted, can I have my money back now?" lol It doesn't work like that.

    Don't spend your money unless you know what you are doing.

  • ArchAngeL-PCX's avatar
    ArchAngeL-PCX
    6 years ago

    As others have said, don't spend your money on the loot boxes then.  I did the same on Black Friday and got nothing.  I haven't hit the 500 pack mark as I have mostly stayed away from loot boxes. 

    Overall, I think this heirloom system is gross.  No other way to say it.  I'm not mad at the money I spent on this game, except for getting suckered by that Black Friday deal trying to get the Wraith Heirloom.  I've stayed completely away from these absurd events asking you to spend $168 every two months for a new heirloom.  LOL!!!

    Heirlooms should be massive in game grinds.  They should be tied to say 5 or 6 multi-tiered badges per legend.  Each badge is some kind of major grind for stuff like kills, knockdowns, legend specific abilities, etc.  Basically different usual stats that we have trackers for.  The badges should work like the multi-tiered event badges, but again, the grind is much more fierce.  It will still be rare to see someone with an heirloom because the grind is so intense only those that can no-life the game for months can get it.  It would be an in-game accomplishment, not some way to show off how much money you've spent on Apex. 

  • a24zxc5411011ab's avatar
    a24zxc5411011ab
    6 years ago

    `168 dollars is a steal compared to 500, get over it lol. its not gonna change

  • maximas1986's avatar
    maximas1986
    6 years ago
    @Godisbullen actually its not a myth but i think the odds are like 1 in a million , i have a friend who got the shard from a random free pack and he got bloodhound heirloom and just after that he completely doped Apex and moved to warzone , what a waste . 😕ad

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