Forum Discussion

Newcomer

21 hours ago

Solved

Request for manual unlink: banned Steam account from EA account

Dear EA Support Team,

I hope this message finds you well. I am writing to formally request assistance with unlinking my banned Steam account from my EA account, as I cannot complete this process through the standard settings.

Here are my account details for verification:

- EA Account ID: zhanshenyu7

- EA Account Email: [edit: email address removed]

- Linked Steam Account Name: zy000319

- Game: Apex Legends (PC)

The issue is that my linked Steam account has been permanently banned for Apex Legends. As a result, the "Unlink" button on my EA account settings page is completely disabled, and I cannot unlink the account automatically.

I have attempted to submit a ticket through the EA Help website and contact Steam Support, but both methods were unsuccessful due to technical issues and loops.

I would be very grateful if you could manually process the unlink request for me, so I can link my EA account to a new platform.

Thank you for your time and assistance. I look forward to your reply.

Best regards,

zhanshenyu7

gameplay discussion

EA_QueenBee
21 hours ago
Hey zhanshenyu7,

You won't be able to unlink your Steam account unless that ban is removed. You can reach out to our terms of service team here. They'll be able to take a look at this for you.

4 Replies

EA_QueenBee
Community Manager
21 hours ago
Hey zhanshenyu7,

You won't be able to unlink your Steam account unless that ban is removed. You can reach out to our terms of service team here. They'll be able to take a look at this for you.
zhanshenyu7
Newcomer
21 hours ago
Dear EA Community Manager,

Thank you for your reply and guidance.

I understand that the ban on my Steam account is currently preventing me from unlinking it from my EA account. However, my Steam account has been permanently banned, and I have exhausted all possible appeal channels without success.

Given that the ban cannot be lifted, I would like to ask if there is any alternative way to manually unlink my banned Steam account from my EA account (ID: zhanshenyu7, email: [edit: email address removed]). I no longer have access to the banned Steam account and only want to free up my EA account to link to a new platform.

Please let me know if there is any other solution or information I can provide to help process this request.

Thank you again for your help and time.

Best regards,
zhanshenyu7
zhanshenyu7
Newcomer
21 hours ago
Hi EA Community Manager,

Thank you for your reply. I need to clarify a misunderstanding:
It is my EA Apex Legends account (ID: zhanshenyu7, email: [edit: email address removed]) that has been permanently banned, not my Steam account.

My Steam account is still in normal status. However, because my EA account is banned, I cannot access the settings page to unlink the Steam account. I want to unlink my normal Steam account from this banned EA account, so I can use the Steam account to link to a new EA account.

Is there any way to manually unlink my Steam account from the banned EA account?

Thank you for your help.
EA_QueenBee
Community Manager
20 hours ago
Hey zhanshenyu7,

I appreciate the clarification, but you can't unlink that Steam account until the ban is lifted from your EA account, and that's not something that we can change. You'll need to reach out to terms of service with an appeal, and then they'll be able to see if the ban is justified or not. If they do lift the sanction, then you'll be able to unlink your Steam.