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curse56545654's avatar
curse56545654
4 years ago
Solved

So I was falsely banned on apex jus because my little brother was saying the n w

So I was falsely suspended for 7 days because my little brother was say the n word and I had no idea that he was doing that. PLEASE EA GIVE MY ACCOUNT BACK😕. I am so sorry that my brother ruined you...
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  • EA_Lanna's avatar
    EA_Lanna
    4 years ago

    Hi @curse56545654,

    Sorry to hear that. It's never a great feeling to discover your account has be used by someone else, in this case your brother, and that they broke the rules while on there, leaving you with the ban. That does suck. A ban in that scenario isn't a false one though, it's correctly applied. You see, you're responsible for the activity on your account:  

    @EA wrote:

    You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.

    - Section 1:  https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

    We all have to do our part to protect the account, yours includes ensuring only you are accessing your account on your devices and limiting who can play as you on there (i.e. it really should only be you playing on your EA accounts/games as account/game sharing isn't allowed). 

    If your brother, or anyone else in your household, regularly uses the same device and you want to ensure that only you are playing the games on your account, consider password protecting your accounts and adding a Login verification codes so only you can get past the security measures. I'd also recommend removing your account from shared devices so that it's only accessible from your personal device. That should help prevent others playing as you on your games from your device. I'll share some help guides on how to set-up some of those security features below: 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @curse56545654,

Sorry to hear that. It's never a great feeling to discover your account has be used by someone else, in this case your brother, and that they broke the rules while on there, leaving you with the ban. That does suck. A ban in that scenario isn't a false one though, it's correctly applied. You see, you're responsible for the activity on your account:  

@EA wrote:

You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.

- Section 1:  https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

We all have to do our part to protect the account, yours includes ensuring only you are accessing your account on your devices and limiting who can play as you on there (i.e. it really should only be you playing on your EA accounts/games as account/game sharing isn't allowed). 

If your brother, or anyone else in your household, regularly uses the same device and you want to ensure that only you are playing the games on your account, consider password protecting your accounts and adding a Login verification codes so only you can get past the security measures. I'd also recommend removing your account from shared devices so that it's only accessible from your personal device. That should help prevent others playing as you on your games from your device. I'll share some help guides on how to set-up some of those security features below: 

- EA_Lanna

KelRiever's avatar
KelRiever
4 years ago

'Just' because.

You know, your little brother might have a problem that needs to be addressed is the bigger concern here.

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