Unfair Ban for Casual Play With Friend — All Data Attached

Hi EA Support and Apex Legends Team,

I’m writing this forum post to respectfully request a review of my recent account ban, which I received around June 28, 2025.

According to the official data I downloaded from the EA Data Request Portal (Request-2632794), the last time I played Apex Legends was June 21, 2025, and during that session, I only entered Firing Range or bot matches with a friend I’ve known since 2021.

I did not use cheats, exploits, or gain any competitive advantage.

Here is what your logs show:

Session timestamps on June 21 (UTC), all from the same IP ([Snip]):

13:35:46 – 13:46:34

13:42:05 – 13:53:34

13:51:43 – 13:56:45

13:53:26 – 14:32:53

14:29:07 – 14:34:14

(Source: Request-2632794-ApexLegends.json)

These match my activity: just Firing Range practice with a friend. We did not join any ranked or public matchmaking lobbies.

After June 21, there are no further sessions on my account, which makes the ban between June 22–28 extremely confusing. I had no gameplay activity in that period.

Context and Appeal:

I’ve played Apex Legends for years and spent a meaningful amount of money on the game. As someone who doesn’t have many friends in real life, Apex has been a major emotional outlet. Playing casually with my friend is one of the few things that brings me joy.

This ban—especially after only practicing in non-competitive modes—has been emotionally distressing. I feel like I’m being punished for something I didn’t do.

I kindly ask that you consider the following:

I did not break any rules or gain a competitive advantage.

I only played on June 21 in practice modes.

There was no activity at all between June 22 and June 28.

My EA-provided logs support my story.

I truly hope this was a misunderstanding or an automated mistake. I’d be incredibly grateful if my case could be escalated for further review.

EA ID: Uraniummixtture

Game ID: Uraniummixture

Steam Username: Diego（Cuz I use steam to launch the game)

Thank you again for your time.

[It's not a good idea to just share your IP on a public forum - CM]