Unjust Ban and No Information Provided
Hello,
I am writing again because my Apex Legends account was permanently banned without any clear explanation or evidence. Since then, I have submitted multiple support tickets and appeals, but every single response I received was an automated message stating that my case is closed and will not be reviewed further.
This process has been extremely frustrating, as none of my questions or requests for evidence have been addressed by a real person. All my tickets are automatically closed without any proper investigation or communication.
I have spent over $1,500 USD on this account and invested countless hours of my time and effort into playing and enjoying the game. Losing all of that without any chance to understand what happened or defend myself has been not only financially damaging but also emotionally distressing. This situation has negatively impacted my motivation and mental well-being.
I am sincerely asking if any member of the support team or a developer can help escalate my case for an actual manual review. I am fully willing to provide any information necessary, including system logs, account history, or other data to prove my innocence.
Please understand that I am not trying to cause any issues, but I just want a fair chance to clarify this situation. Automated replies alone do not resolve my concerns.
I have all the necessary information and evidence available, including my IP address records, screenshots, verification documents, and the full history of my computer activities, downloads, and installations. All technical and system-related data have been securely stored. If requested, I am fully willing to share this Drive file containing all documentation to support my case.
Any assistance or guidance would be greatly appreciated.
Thank you for your time and understanding.
Heya,
I saw your post on the Steam Discussions page, so I'll put it here as well:
First off, nobody on here will be able to assist you with this matter. (Nor escalate the issue)
These matters are only dealt with by the TOS Team, which can be contacted by following the steps in this EA Help article: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
From what I understand, you can dispute your ban up to 3 times, any more will likely be ignored.
I understand that it feels very automated and bot-like, it's entirely possible it is.
Though keep in mind that it would take a lot of time to write customized messages if it always boils down to the same thing.
(e.g., Upholding the ban) So I think it's quite likely that they are just following a template to be more efficient.
In some cases a reason isn't given, neither by mail or in your ban history, and I have no idea to why this happens. But in most cases, you can see the ban reason if you request your data from EA: https://help.ea.com/en/help/account/access-your-ea-account-data/
Noted that it can take up to a month to collect your data, depending on how much data they have stored related to your account. But hopefully that would give a bit more insight to why they actioned your accountt
