What the heck do I do.

Not sure what the pictures you posted are supposed to indicate... But what do you mean you can't open a new case?

@demi___playzxX  EA advisors can't do anything in regards to bans/suspensions. Only the Terms of Service team can do that.

You need to appeal your ban to the Terms of Service team in order to have your ban lifted. However, I highly recommend that you do your research, gather evidence, and practice writing your appeal first before appealing your ban.

When your account is banned you only get 2 or 3 attempts at appealing you ban. Just so you know. I'll leave some useful links for you to read down below.

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/

Reply if you need any more help.

The whole point of this post is that I was told by EA directly what to do to appeal, and how to unban, which led nowhere, and now I can't open or appeal, and I'm still banned.

It's just proof to show the match make ban and that I am on switch, really, so people know I'm not "lying" for unbanning. 

I opened a case, they closed it, and now I quite literally cannot submit a new appeal case.

@demi___playzxX  What do you mean you can't summit a new appeal case? How many times did you appeal your ban by the way?

I opened a case *once*. When I say I can't access it, when I open the support page, all I get is "EA cannot help you with this issue at this time."

@demi___playzxX  Did you receive any emails from the Terms of Service team yet or are they still looking at your case.

They normally email you after they finished their investigation. 

Yep. Been receiving emails for 3 days. They kept handing off the case to a new employee almost every email and then eventually just closed it, for absolutely no reason.

@demi___playzxX  Are you appealing your ban to the Terms of Service team or to EA advisors?

From what I can tell you are contacting EA advisors about your ban and they can't investigate bans, only the Terms of service team are able to investigate your ban.

@demi___playzxX 

Have you checked your account history?

Have you received an E-mail from EA stating you have an active ban or suspension?

Or is it you are just having a lot of problems like wait times etc to get into matches and when you do you get disconnected with the code snake?

If it is that you keep getting disconnected this would indicate a connectivity issue to the server on your side and you will need to check your internet connections/settings etc. From the one pic you sent with the long matchmaking time this could be the issue.