0x887a0006 dxgi_error_device_hung
Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number Radeon RX 5700 XT
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? Xєϱ /Xero/
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Any
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Any
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. It happens while doing anything, walking, looting, mid fight - never in lobby or while loading, always in game. Only in Apex - no other game so far.
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 10/08/2022
How often does the bug occur? Every, every second game.
How severe is your issue? Big impact on gameplay, potentialy damaging to my computer.
What happens when the bug occurs? Game crashes with error code: 0x887a0006 dxgi_error_device_hung
What should be happening instead? Game should not crash when playing
Steps: How can we find the bug ourselves? No Idea, just simply playing the game.
Hardware:
AMD Ryzen 5 6300X
16GB DDR3 RAM
Radeon RT 5700 XT
Windows 10 Home edition
Game installed and launched through steam
Troubleshooting steps taken:
- Updating every single driver
- rolling back gpu driver
- updating bios
- updating windows
- reinstalling windows
- verifying game files through steam
- running sfc
- reinstalling apex
- running the game with admin privilages
